buying a card

PeacePeace Registered Users Posts: 69 Big grins
edited April 26, 2011 in SmugMug Pro Sales Support
I am wondering why on this question.


If a person goes to my website and views a picture – then wants to create a card – they are required to log in and if they don't log in then they must create a log in and begin a 14 day trial of smugmug. My mother wanted to buy a card with my daughters picture on it - and the picture is on my website and asks if you want to create a card. She doesnt want a smugmug website or a 14 day trail. Why is this forced on a possible customer?


Why cant a person just see a picture on my site and then want to make a card or picture frame from it without having to sign up for a 14 day trial with smugmug?


http:chitownsam.com


Sam
Equipment Canon 60D | Carl Zeiss Planar T* 1,4/50 | 8-16mm F4.5-5.6 DC HSM| 100mm f/2.8 EF USM Macro |70-300mm f/4-5.6 APO DG Macro| 430EX II
Sam Fowler | Photography
http://www.chitownsam.com

Comments

  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited April 12, 2011
    Hi Sam,

    I am very sorry about the trouble. That is a bug happening and we are working to get it fixed as soon as possible.

    I cannot give you a time estimate but look for a post on our release notes when that is updated. You can view our news blog here:
    http://news.smugmug.com/
    I would recommend signing up for the RSS feed. Or by leaving a comment, you have the option to be notified by email when a new post is added.

    Sebastian
    Sebastian
    SmugMug Support Hero
  • MarianaMariana Registered Users Posts: 14 Big grins
    edited April 24, 2011
    It's been 12 days since the last post. I'm also haveing this problem! You guys should get this taken care of right away. :argue It's not very professional, and it is making me lose sales and possible customers.
  • PeacePeace Registered Users Posts: 69 Big grins
    edited April 24, 2011
    Mariana wrote: »
    It's been 12 days since the last post. I'm also haveing this problem! You guys should get this taken care of right away. :argue It's not very professional, and it is making me lose sales and possible customers.

    I have been waiting on this myself. I would like to see this resolved soon. I have a website I would like to build for a friend that is for greeting cards only. She designs these graphics and verses to use for greeting cards. I told her that I am waiting on this to get resolved before I can bring over her website to Smugmug.

    Also it would be nice to be able to have my family create a card from one of my pictures. This needs to get looked at and taken care of.

    Sam
    Sam Fowler | Photography
    http://www.chitownsam.com
    Equipment Canon 60D | Carl Zeiss Planar T* 1,4/50 | 8-16mm F4.5-5.6 DC HSM| 100mm f/2.8 EF USM Macro |70-300mm f/4-5.6 APO DG Macro| 430EX II
    Sam Fowler | Photography
    http://www.chitownsam.com
  • MarianaMariana Registered Users Posts: 14 Big grins
    edited April 25, 2011
    How long is it going to take to fix this issue it's been almost two weeks???? I think this should be addressed right away? Please fix this problem, so everyone client paying for the SmugMug service can offer the Greeting Card service to their clients. Thank you ~Mariana
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited April 25, 2011
    folks, I have ran this up the flag pole to make sure it gets attention. We will do our best to get it fixed as soon as possible.
    SmugMug Support Hero
    http://help.smugmug.com
  • MarianaMariana Registered Users Posts: 14 Big grins
    edited April 26, 2011
    You Fixed it, thank you so much I'm so Excited!!!!!!!!!!!!!!!! My Client's Love the greeting Card Creator and I think it's an Amazing option to offer to Everyone !!!!!!!!!!!!!!! ~Mariana Roberts
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