Overlapping issue

PeacePeace Registered Users Posts: 69 Big grins
edited April 10, 2011 in SmugMug Support
When a vistor to my site clicks on an image - it opens for viewing but there is no way to get back to the gallery - its not working - they have to click the go back button on the browser. Look at picture attached. Look at top of picture how its overlapping the icons....when you click close - it doesn't close and go back to the gallery.

Here is a link to the image - it happens to other images as well - so its not just this image.. :dunno help...

http://www.chitownsam.com/Photography/Food-and-Drinks/Fruits/16545428_8We4W#1245800582_2PkDT-A-LB


What can be done?
Equipment Canon 60D | Carl Zeiss Planar T* 1,4/50 | 8-16mm F4.5-5.6 DC HSM| 100mm f/2.8 EF USM Macro |70-300mm f/4-5.6 APO DG Macro| 430EX II
Sam Fowler | Photography
http://www.chitownsam.com

Comments

  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited April 10, 2011
    Peace wrote: »
    When a vistor to my site clicks on an image - it opens for viewing but there is no way to get back to the gallery - its not working - they have to click the go back button on the browser. Look at picture attached. Look at top of picture how its overlapping the icons....when you click close - it doesn't close and go back to the gallery.

    Here is a link to the image - it happens to other images as well - so its not just this image.. ne_nau.gif help...

    http://www.chitownsam.com/Photography/Food-and-Drinks/Fruits/16545428_8We4W#1245800582_2PkDT-A-LB


    What can be done?
    Working ok here with Firefox and IE8. Check your browser zoom level, set it to 100%.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • LPCLPC Registered Users Posts: 481 Major grins
    edited April 10, 2011
    Clicking on the picture in the gallery enlarges it, clicking on it again takes me back to the gallery. Works just like it should for me (IE9)
  • PeacePeace Registered Users Posts: 69 Big grins
    edited April 10, 2011
    LPC wrote: »
    Clicking on the picture in the gallery enlarges it, clicking on it again takes me back to the gallery. Works just like it should for me (IE9)

    Yes I have been working with the help desk and they see it to be that same as your seeing it. But - I am on a MAC and running the latest Safari - and when I click on the picture in the gallery (logged in as a visitor) take note when logged in as a visitor I see this wording that says "Visitor View: what your adoring fans will see. Owner View" - so with that wording at the top of the page - and then you click on the photo in the gallery which takes you to the lightbox view the - wording doesn't go away - its overlapping the other wording like s,m,l,xl,x1, ....and close button. So I cant close out of the lightbox view - I can only hit the back button on the browser to take me back. But there is a jumbled wording there at the top of the page that allows me to go back in as Owner View - the it works fine. I can click the close button then. Very strange.
    Equipment Canon 60D | Carl Zeiss Planar T* 1,4/50 | 8-16mm F4.5-5.6 DC HSM| 100mm f/2.8 EF USM Macro |70-300mm f/4-5.6 APO DG Macro| 430EX II
    Sam Fowler | Photography
    http://www.chitownsam.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 10, 2011
    Peace wrote: »
    Yes I have been working with the help desk and they see it to be that same as your seeing it. But - I am on a MAC and running the latest Safari - and when I click on the picture in the gallery (logged in as a visitor) take note when logged in as a visitor I see this wording that says "Visitor View: what your adoring fans will see. Owner View" - so with that wording at the top of the page - and then you click on the photo in the gallery which takes you to the lightbox view the - wording doesn't go away - its overlapping the other wording like s,m,l,xl,x1, ....and close button. So I cant close out of the lightbox view - I can only hit the back button on the browser to take me back. But there is a jumbled wording there at the top of the page that allows me to go back in as Owner View - the it works fine. I can click the close button then. Very strange.

    We'll fix it, can't say when, but we'll fix that.
    In the meantime, the VERY best way to see your site as a visitor is to either log out, or use a 2nd browser. You are on a Mac, try Firefox or Chrome as your 2nd browser, don't log in to SmugMug, and visit your site thumb.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • PeacePeace Registered Users Posts: 69 Big grins
    edited April 10, 2011
    Andy wrote: »
    We'll fix it, can't say when, but we'll fix that.
    In the meantime, the VERY best way to see your site as a visitor is to either log out, or use a 2nd browser. You are on a Mac, try Firefox or Chrome as your 2nd browser, don't log in to SmugMug, and visit your site thumb.gif

    Thanks Andy and everyone - I will give that a shot.
    Equipment Canon 60D | Carl Zeiss Planar T* 1,4/50 | 8-16mm F4.5-5.6 DC HSM| 100mm f/2.8 EF USM Macro |70-300mm f/4-5.6 APO DG Macro| 430EX II
    Sam Fowler | Photography
    http://www.chitownsam.com
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