How to get reprints?

SoppySoppy Registered Users Posts: 368 Major grins
edited April 14, 2011 in SmugMug Pro Sales Support
I have a customer who wasn't completely satisfied with a few prints they ordered... They got the photos and apparently on the larger prints the people's teeth looked pretty yellow/green. It was an event and I edited the photos at 4am, so I just goofed and forgot to fix that part when I upped the saturation on everything else. Is there anything you guys can do for me? It's cool if I have to pay for the reprints, I just wasn't sure how to go about ordering them for the client. The order # is: #2134269

I should add I now fixed the teeth on the photo they took issue with, it's image #2, so when it is reprinted it should be the new version.

Thanks so much!
AWS Photographs
Photography by Alex Sopchak
Automotive | Portrait | Event
Hosted by Squarespace 6

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 12, 2011
    Hi, please write our Support Heroes with all the details we handle all this from the help desk :)
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • SoppySoppy Registered Users Posts: 368 Major grins
    edited April 14, 2011
    Just wanted to mention that you guys are great! I have 2 reprints on the way to my clients at no charge to me. Thanks for having my back guys!
    AWS Photographs
    Photography by Alex Sopchak
    Automotive | Portrait | Event
    Hosted by Squarespace 6
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