Last Night's Maintenance - 4/12/2011

AndyAndy Registered Users Posts: 50,016 Major grins
edited April 21, 2011 in SmugMug Support
Hi folks, please accept our sincerest apologies for the unusually long interruption in service. We encountered some issues during our regularly scheduled maintenance window and are working hard to get back online. We know you guys pay the bills and are very sorry for the inconvenience.

You can stay posted on the site status here: http://status.smugmug.com/services/entire-site

Currently we're in Read Only mode while our engineers continue to sort things out.
Andy

Portfolio • Workshops • Facebook • Twitter

Comments

  • TalkieTTalkieT Registered Users Posts: 491 Major grins
    edited April 15, 2011
    Andy wrote: »
    Hi folks, please accept our sincerest apologies for the unusually long interruption in service. We encountered some issues during our regularly scheduled maintenance window and are working hard to get back online. We know you guys pay the bills and are very sorry for the inconvenience.

    You can stay posted on the site status here: http://status.smugmug.com/services/entire-site

    Currently we're in Read Only mode while our engineers continue to sort things out.

    Were you able to get the new features in as well, or was it a backout situation?

    I have looked at the release notes etc and see nothing about new features.

    Cheers - N
    --
    http://www.nzsnaps.com (talkiet.smugmug.com)
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited April 15, 2011
    According to the status link Andy gave it was a hardware issue.
    Sebastian
    SmugMug Support Hero
  • TalkieTTalkieT Registered Users Posts: 491 Major grins
    edited April 15, 2011
    rainforest1155 wrote: »
    According to the status link Andy gave it was a hardware issue.

    But a tweet earlier today said new features and improvements... I just wondered if the hw problems stopped them rolling the new features out... it's probably only some more social media stuff though...

    Cheers, Neil
    --
    http://www.nzsnaps.com (talkiet.smugmug.com)
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited April 15, 2011
    Andy is away this morning and he asked me to post when we are all clear.

    We are all clear!
    http://status.smugmug.com/services/entire-site
    Zac Williams
    Support Hero
  • mbellotmbellot Registered Users Posts: 465 Major grins
    edited April 15, 2011
    zacHer0 wrote: »
    Andy is away this morning and he asked me to post when we are all clear.

    We are all clear!
    http://status.smugmug.com/services/entire-site

    Apparently not.

    I just tried to access my control panel and got bumped to the SM main page.
  • HokkaidoStuHokkaidoStu Registered Users Posts: 31 Big grins
    edited April 15, 2011
    zacHer0 wrote: »
    Andy is away this morning and he asked me to post when we are all clear.

    We are all clear!
    http://status.smugmug.com/services/entire-site

    Not even close.
    My Photos
  • JohnnyJrJohnnyJr Registered Users Posts: 174 Major grins
    edited April 15, 2011
    mbellot wrote: »
    Apparently not.

    I just tried to access my control panel and got bumped to the SM main page.

    Same here, I can't login: http://www.sissonphotography.com
    Elwood: It's 106 miles to Chicago, we've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.
    Jake: Hit it.

    http://www.sissonphotography.com
    www.flickr.com/photos/sissonphotography
    http://sissonphotography.blogspot.com/
  • JohnnyJrJohnnyJr Registered Users Posts: 174 Major grins
    edited April 15, 2011
    JohnnyJr wrote: »
    Same here, I can't login: http://www.sissonphotography.com

    And now I can.
    Elwood: It's 106 miles to Chicago, we've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.
    Jake: Hit it.

    http://www.sissonphotography.com
    www.flickr.com/photos/sissonphotography
    http://sissonphotography.blogspot.com/
  • JohnnyJrJohnnyJr Registered Users Posts: 174 Major grins
    edited April 15, 2011
    JohnnyJr wrote: »
    And now I can.

    and now i can't:

    503 Service Unavailable

    No server is available to handle this request.
    Elwood: It's 106 miles to Chicago, we've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.
    Jake: Hit it.

    http://www.sissonphotography.com
    www.flickr.com/photos/sissonphotography
    http://sissonphotography.blogspot.com/
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited April 15, 2011
    We were up, the last problem was fixed, now another issue has arisen. I'll update this thread when I have more info. Sorry :(
    Zac Williams
    Support Hero
  • denisegoldbergdenisegoldberg Administrators Posts: 14,403 moderator
    edited April 15, 2011
    I would suggest that you change your process in updating the status page at http://status.smugmug.com/. The status shows as "site is up", yet attempts to access smug sites are flipping between a 503 and the site slowly showing.

    In addition, attempting to purchase photos returns nothing - no message saying in read only mode, no display of cart to select sizes / quantities.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited April 15, 2011
    Thanks Denise, our Ops guy just updated the status blog.
    http://status.smugmug.com/services/entire-site
    Zac Williams
    Support Hero
  • sara505sara505 Registered Users Posts: 1,684 Major grins
    edited April 15, 2011
    zacHer0 wrote: »
    Thanks Denise, our Ops guy just updated the status blog.
    http://status.smugmug.com/services/entire-site

    I was able to add a few photos to an upload that was discontinued during the night, but now it appears we are back to read-only, and e-gads, now my gallery that had 64 images in it turning up empty.

    I was also horrified to find that the outage knocked most of my photos off of my various blogs, which is no surprise, really, since most of my photos are linked to SM. I'm just a little freaked out, realizing all the eggs I have in one basket. oy.
    Sara

    www.SaraPiazza.com - Edgartown News - Trad Diary - Facebook
  • HokkaidoStuHokkaidoStu Registered Users Posts: 31 Big grins
    edited April 15, 2011
    I only use this site as a hobbyist, it's annoying when my the photos linked here in my blog don't show up. If I were a pro I wouldn't use this site to sell my images though, these outages seem to be pretty regular and would not look good to any potential clients.

    I just got an e-mail saying I'll be billed for $60 for another year at smugmug, if I didn't have so many photos linked to my blog I'd bail I think.

    My custom header is also broken, as is my favicon.
    My Photos
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited April 15, 2011
    sara505 wrote: »
    I was able to add a few photos to an upload that was discontinued during the night, but now it appears we are back to read-only, and e-gads, now my gallery that had 64 images in it turning up empty.

    I was also horrified to find that the outage knocked most of my photos off of my various blogs, which is no surprise, really, since most of my photos are linked to SM. I'm just a little freaked out, realizing all the eggs I have in one basket. oy.

    Not to worry, the images in your gallery should come back once the site is back up in full force.
    Zac Williams
    Support Hero
  • philx123philx123 Registered Users Posts: 201 Major grins
    edited April 15, 2011
    I've got the site back up, but when I try to upload I'm getting failures on all images, and it's really slow. Is this a different problem, or does it mean it's still read only?
  • HokkaidoStuHokkaidoStu Registered Users Posts: 31 Big grins
    edited April 15, 2011
    MakeMeShutter wrote: »
    I look at it this way, They gave us advanced notice, and if a short delay in service now prevents a long delay in service later then I am all for it.
    Look at this time as a chance to go take some more incredible images.

    I would go out and take some pics but it's 11.30pm and raining outside, it's time for bed as I have to work tomorrow.

    It's been down for several hours, not a short delay I think. if it were a free site I could put up with it I suppose. But it's something I pay for and I expect a little bit more.

    Still, it's not the end of the world.
    My Photos
  • sara505sara505 Registered Users Posts: 1,684 Major grins
    edited April 15, 2011
    MakeMeShutter wrote: »
    I look at it this way, They gave us advanced notice, and if a short delay in service now prevents a long delay in service later then I am all for it.
    Look at this time as a chance to go take some more incredible images.

    My credo is, "Any day I don't have to call tech support is a good one." Apparently, this day started off out of the running. rolleyes1.gifroflrolleyes1.gif
    Sara

    www.SaraPiazza.com - Edgartown News - Trad Diary - Facebook
  • sara505sara505 Registered Users Posts: 1,684 Major grins
    edited April 15, 2011
    HokkaidoStu wrote: »
    I would go out and take some pics but it's 11.30pm and raining outside, it's time for bed as I have to work tomorrow.

    It's been down for several hours, not a short delay I think. if it were a free site I could put up with it I suppose. But it's something I pay for and I expect a little bit more.

    Still, it's not the end of the world.

    No, not the end of the world, but it does add up. Between spending the better part of 2 days last week going back and forth between Comcast and Verizon, trying to work out the best service for my rental property; then the 3 hours on the phone with Verizon trying to straighten out their having erroneously disconnected my Internet at my non-rental property (plus the 24 hours of interruption in service, during which time I ws unable to work); then the 2+ hours I spent at the Verizon store trying to straighten out cell phone issues (and the hour this morning, returning the case for the phone I didn't end up getting, plus walking up to Fed-Ex), and now a small job I'd like to finish up before the weekend but can't because SM was down and now I have to move onto other things - whew - I'm about beat. Anybody know of a good techno-detox program?
    Sara

    www.SaraPiazza.com - Edgartown News - Trad Diary - Facebook
  • philx123philx123 Registered Users Posts: 201 Major grins
    edited April 15, 2011
    My problem is I've got a client who needs images today. I was hoping to put the images in an album and let him download the ones he wants. Now I have to zip all the images, host the file, so he can download it, then choose the images he wants. Should have been done this morning, but I'm still uploading the zip to the host (15.52pm). I'm all for maintenance, but this is buisness. I need reliability.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 15, 2011
    We should be all clear, please resume uploading and using the site - let us know of any issues you find.
    @ TalkieT - stay tuned for release notes at http://news.smugmug.com thanks.

    Sorry again all for the major hassle overnight :(http://status.smugmug.com/services/entire-site
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • philx123philx123 Registered Users Posts: 201 Major grins
    edited April 15, 2011
    Thanks for the confirmation.

    All the best

    Phil
  • MalteMalte Registered Users Posts: 1,181 Major grins
    edited April 21, 2011
    Andy wrote: »
    We should be all clear, please resume uploading and using the site - let us know of any issues you find.
    @ TalkieT - stay tuned for release notes at http://news.smugmug.com thanks.

    Sorry again all for the major hassle overnight :(http://status.smugmug.com/services/entire-site

    Are the notes being saved for the next update?

    Malte
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 21, 2011
    Malte wrote: »
    Are the notes being saved for the next update?

    Malte

    No, they're being saved until Don says we can release 'em :)
    Andy

    Portfolio • Workshops • Facebook • Twitter
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