Get a Link suddenly not working

binaryericbinaryeric Registered Users Posts: 34 Big grins
edited April 19, 2011 in SmugMug Support
Just created a new gallery and went to get the link for a thumbnail (like I do very often) and I now receive the message that the photo can't be shared? "Sorry, that image doesn't seem to be shareable."

My settings haven't changed. I use a saved settings block that I apply to all new galleries. I have verified that everything is set correctly in the privacy & security settings.

Any ideas?

Thanks
Eric

**Update - I have noticed that the new gallery images appear to have no "ImageKey" and that appears to cause the "Get a Link" function to fail.

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 16, 2011
    We'll check on this. Stay tuned.

    ETA: Eric, please give me the gallery link on your site where this is failing, thanks.
    Andy

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  • binaryericbinaryeric Registered Users Posts: 34 Big grins
    edited April 16, 2011
    Andy, I will email you the link privately. Thanks
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 16, 2011
    binaryeric wrote: »
    Andy, I will email you the link privately. Thanks

    Please put ATTN: Andy in the subject line.
    Andy

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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 16, 2011
    OK we see the problem, we'll fix it. Sorry for the hassle. You can set the gallery style to SmugMug Style for now and share>getalink will work fine.
    Andy

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  • bloomphotogbloomphotog Registered Users Posts: 582 Major grins
    edited April 16, 2011
    Same problem I am experiencing. Although, I switched to Smugmug style and am still getting bad image URL's for new images.
    joshmartinezphotography.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 16, 2011
    bloomphotog wrote: »
    Same problem I am experiencing. Although, I switched to Smugmug style and am still getting bad image URL's for new images.

    OK we're investigating. Thanks and sorry for the hassle :(
    Andy

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  • Tiff7Tiff7 Registered Users Posts: 4 Beginner grinner
    edited April 17, 2011
    Hi! I just signed up for free Smug Mug trial 10 minutes ago. I uploaded my first image and was checking out how to direct link it... and I got the same message.
    Glad to know you are aware and that it's not just me! I look forward to your reliable service here!
  • Scott McLeod PhotoScott McLeod Photo Registered Users Posts: 77 Big grins
    edited April 18, 2011
    nm
    WTB: 1GB and 512k CF cards.
    I have a need for a decent # of these smaller cards. If you have multiple cards that would be great. I am located at zip code 35243 & 35255.
  • binaryericbinaryeric Registered Users Posts: 34 Big grins
    edited April 19, 2011
    Andy wrote: »
    OK we're investigating. Thanks and sorry for the hassle :(

    Andy, it's been a couple of days. Any update?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 19, 2011
    Working on the fix and hope to get it out this week.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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