503 Service Unavailable?

MoxMox Registered Users Posts: 313 Major grins
edited April 19, 2011 in SmugMug Support
Sorry to post this twice, since I put it in the wrong section. Is it me or is it you?
Northern Virginia Wedding and Portrait Photographer

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  • John HayesJohn Hayes Registered Users Posts: 116 Major grins
    edited April 18, 2011
    Mox wrote: »
    Sorry to post this twice, since I put it in the wrong section. Is it me or is it you?

    I'm getting the same.
    *Site under construction*
    My Site

  • stufurstufur Registered Users Posts: 18 Big grins
    edited April 18, 2011
    Same here
  • RKnechtRKnecht Registered Users Posts: 366 Major grins
    edited April 18, 2011
    Same here. Whole site is down.
    A few Nikon bodies and some fast Nikon glass

    www.richknechtphotography.com
  • MoxMox Registered Users Posts: 313 Major grins
    edited April 18, 2011
    Bummer.
    Northern Virginia Wedding and Portrait Photographer

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    The MoxieBlog
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited April 18, 2011
    Me too. I've just started getting these. :cry
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • Smug EricSmug Eric Registered Users, Retired Mod Posts: 333
    edited April 18, 2011
    We do have this page:

    https://smugmug-status.appspot.com/services/entire-site

    If you are ever unsure if it's just you or the whole site. But our operations guys are on the case so stay tuned.
    Eric
    Support Hero and Customeister
    http://www.smugmug.com/help
  • MoxMox Registered Users Posts: 313 Major grins
    edited April 18, 2011
    Thanks Eric, I couldn't remember where to look. I'll bookmark it.
    Northern Virginia Wedding and Portrait Photographer

    Facebook

    The MoxieBlog
  • Smug EricSmug Eric Registered Users, Retired Mod Posts: 333
    edited April 18, 2011
    This is a better link for checking different portions of the site:

    http://status.smugmug.com/

    If you are curious about the health of any of the parts of the site.
    Eric
    Support Hero and Customeister
    http://www.smugmug.com/help
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 18, 2011
    Hi Folks, we're sorry about the trouble, we're updating here http://status.smugmug.com/services/entire-site
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • ZanottiZanotti Registered Users Posts: 1,411 Major grins
    edited April 18, 2011
    SmugBug down again?
    It is the purpose of life that each of us strives to become actually what he is potentially. We should be obsessed with stretching towards that goal through the world we inhabit.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 18, 2011
    Hi, you can see one post above yours, the link to our status site, thanks.
    We're getting things going asap, Ops team is on the job, sorry for the hassle folks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • JBHotShotsJBHotShots Registered Users Posts: 391 Major grins
    edited April 18, 2011
    First, I love SmugMug. I just renewed for my 4th or 5th year last week so...

    That being said, I'm really struggling here. Monday's, especially evenings, and Tuesday are my "biggest" days, and I use that term very lightly. This is happening a lot lately and I know it affects all users but what gives? Like I said, this is going to be my 4th or 5th year and I think there have been more issues this year alone already than combined in the previous 3 or 4.

    I already have missed on a couple of sales because of site issues that were just brought to my attention this past weekend, I do event sales, and I am affraid that I may miss out on a few more tonight. I already offer free shipping to all of my customers but I don't know what else I can do to keep my reputation in positive light.
    Jamie
    JBHotShots.com
    Facebook
    7DII w/Grip, 50D w/Grip, 24-70/2.8L, 70-200/2.8L, 85/1.8, 50/1.8, Rokinon 8mm FE 3.2, 580EXII 430EX
  • J AllenJ Allen Registered Users Posts: 359 Major grins
    edited April 18, 2011
    Andy wrote: »
    Hi, you can see one post above yours, the link to our status site, thanks.
    We're getting things going asap, Ops team is on the job, sorry for the hassle folks.


    Like the new "outage" screen...explains things a lot better thumb.gif
    -Joe Allen
    My Smugmug Site
  • whoalsewhoalse Registered Users Posts: 33 Big grins
    edited April 18, 2011
    LouDoggsRuca wrote: »
    First, I love SmugMug. I just renewed for my 4th or 5th year last week so...

    Like I said, this is going to be my 4th or 5th year and I think there have been more issues this year alone already than combined in the previous 3 or 4.

    Can't agree more...
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    whoALSE => Allen
    One form of time travel is thru Captured Moments
  • cfrey6cfrey6 Registered Users Posts: 114 Major grins
    edited April 18, 2011
    LouDoggsRuca wrote: »
    First, I love SmugMug. I just renewed for my 4th or 5th year last week so...

    That being said, I'm really struggling here. Monday's, especially evenings, and Tuesday are my "biggest" days, and I use that term very lightly. This is happening a lot lately and I know it affects all users but what gives? Like I said, this is going to be my 4th or 5th year and I think there have been more issues this year alone already than combined in the previous 3 or 4.

    I already have missed on a couple of sales because of site issues that were just brought to my attention this past weekend, I do event sales, and I am affraid that I may miss out on a few more tonight. I already offer free shipping to all of my customers but I don't know what else I can do to keep my reputation in positive light.
    I feel exactly the same way as you. It always happens when I absolutely must have it. I just did colorguard championships all weekend. Frustrated is putting it mildly.
  • insanefredinsanefred Registered Users Posts: 604 Major grins
    edited April 18, 2011
    Sorry, guys, it was me.
    I tripped over the servers power cord.
  • TalkieTTalkieT Registered Users Posts: 491 Major grins
    edited April 18, 2011
    Dear Smugmug,

    Do you believe that your current design approach of not having fully redundant infrastructure necessitating that you perform maintenance and upgrades on your PRODUCTION systems is appropriate or competitive compared to virtually all other photo hosting sites?

    I LOVE you guys, I LOVE the customisation, but it feels like your infrastructure design still belongs in a garage.

    I do know the complexity involved - I am a solution architect for a Telco and a good part of my job is designing systems and processes so that customer services aren't impacted by upgrades etc.

    It's hard, but it's possible - and with your scale I can't imagine a reasonable excuse not to be setup the right way.

    Cheers - Neil G
    --
    http://www.nzsnaps.com (talkiet.smugmug.com)
  • ebwestebwest Registered Users Posts: 416 Major grins
    edited April 18, 2011
    insanefred wrote: »
    Sorry, guys, it was me.
    I tripped over the servers power cord.

    I thought it was me trying to put a slide show on my home page. I finished pasting the code in and the site went down after I saved it.
    E.B.

    http://ebinfl.smugmug.com/
  • insanefredinsanefred Registered Users Posts: 604 Major grins
    edited April 18, 2011
    ebwest wrote: »
    I thought it was me trying to put a slide show on my home page. I finished pasting the code in and the site went down after I saved it.

    You most defiantly fail at slide shows. You freaking broke Smugmug! rolleyes1.gif
  • W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
    edited April 18, 2011
    Are we back up? :D
    At SmugMug • On Facebook • Photo Blog • Tools of Trade
  • W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
    edited April 18, 2011
    W.W. Webster wrote: »
    Are we back up? :D
    No, just read only!
    At SmugMug • On Facebook • Photo Blog • Tools of Trade
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 18, 2011
    We expect some in and out of Read Only. Our Ops Engineers are working to fix a gnarly problem. We will keep the status site updated: http://status.smugmug.com/services/entire-site
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • John HayesJohn Hayes Registered Users Posts: 116 Major grins
    edited April 18, 2011
    "Sorry folks, looks like the home stretch moved down the block. We are chasing it down though."

    rolleyes1.gif
    *Site under construction*
    My Site

  • ebwestebwest Registered Users Posts: 416 Major grins
    edited April 18, 2011
    insanefred wrote: »
    You most defiantly fail at slide shows. You freaking broke Smugmug! rolleyes1.gif

    They paid me back. The slide show worked before, now it doesn't.
    E.B.

    http://ebinfl.smugmug.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 18, 2011
    We're back http://status.smugmug.com/services/entire-site
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited April 19, 2011
    I'm lucky that I haven't been publishing my photos regularly or I would've been in the same situation as the other two smuggers that got hurt on a Monday. This is one of the longest unplanned outages that I can recall.
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • InspiritorInspiritor Registered Users Posts: 39 Big grins
    edited April 19, 2011
    What? You Make Changes To Production?
    :yikes
    TalkieT wrote: »
    Dear Smugmug,

    Do you believe that your current design approach of not having fully redundant infrastructure necessitating that you perform maintenance and upgrades on your PRODUCTION systems is appropriate or competitive compared to virtually all other photo hosting sites?

    I LOVE you guys, I LOVE the customisation, but it feels like your infrastructure design still belongs in a garage.

    I do know the complexity involved - I am a solution architect for a Telco and a good part of my job is designing systems and processes so that customer services aren't impacted by upgrades etc.

    It's hard, but it's possible - and with your scale I can't imagine a reasonable excuse not to be setup the right way.

    Cheers - Neil G

    An entire company, Tandem, came and went into history on the idea of 100% uptime (no downtime) by fully mirroring the online systems, i.e., in 'tandem'.

    As brilliant as you guys are most of the time, this strikes me like building a nuclear reactor on an earthquake fault-line, and puts ALL of our businesses at risk.

    I once isolated a random glitch that would crash all onlines in all of a hospital's nursing-pharmaceutical stations that took two weeks to resolve.

    It would only occur when a particular carriage-tape was used to print a particular form on an IBM 1401 printer. A hole would catch a wire on a wire-brush (to keep the rotating-tape free of any debris) and bend it just enough such that the static electricity produced by the brush-on-tape-rotation was sufficiently strong to create a single spark that thru a cascading series of lack of protections, would crash the entire system.

    Of course, the system would be brought back online, assurances were given that the problem was solved, and it would re-occur weeks or minutes later -- only when that particular form was printed on that particular printer.

    Without 100% online redundancy, we are all vulnerable. If I'm posting a photo of the license-plate of someone fleeing a hit-and-run and it can't be viewed...

    If not now, when? If not you, then who?

    Maybe not so important when starting the new company, but it's now overdue. When assessing risk, this is a no-brainer to corporate risk-assessment analysts.

    Maybe your historical uptime percentage-wise is very good, and though you've never fallen, it seems clear that you ARE dancing on a high-wire.

    Say it ain't so -- please.
  • TalkieTTalkieT Registered Users Posts: 491 Major grins
    edited April 19, 2011
    Inspiritor wrote: »
    [snip]
    Maybe your historical uptime percentage-wise is very good, and though you've never fallen, it seems clear that you ARE dancing on a high-wire.

    Say it ain't so -- please.

    I should clarify that I believe SM has taken the right approach to our data integrity - I don't have any doubt that the storage is solid.

    I do have concerns about the delivery infrastructure. I can't think of many major sites that have to plan outages to do even small drops in features. It should be seamless, but it still looks like Smugmugs approach is just about "Shut it down, load new software, OK, start it up again!"

    This may be touching a nerve, and their entire system may not be architected in a way that anything but this is possible, but planned downtime for maintenance is really poor guys. Not having an instant rollback, or having the 'other half' of the infrastructure still serving from the current version really sucks.

    Tell me I'm wrong. Tell me that you honestly believe you're doing it the right way.

    Cheers - N
    --
    http://www.nzsnaps.com (talkiet.smugmug.com)
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