Options

Replace photo: gateway timeout

cfrey6cfrey6 Registered Users Posts: 114 Major grins
edited April 21, 2011 in Bug Reporting
Getting Gateway timeouts consistently, when replacing photos. Takes me 3 tries to get a photo replaced. I cleared the cache, tried Firefox and IE9 browsers, and still the same thing.

Comments

  • Options
    devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited April 20, 2011
    G'day Charles,

    Tonight we switched over to cloud uploading which should be a lot quicker for replacing. I checked your upload records and they are still going to the old non-cloud endpoint. To switch over to the new way, you need to flush your dns. To do this on windows, you need to type 'ipconfig /flushdns' from the command prompt.

    http://www.tech-faq.com/how-to-flush-dns.html

    Hope this helps.

    David
    David Parry
    SmugMug API Developer
    My Photos
  • Options
    cfrey6cfrey6 Registered Users Posts: 114 Major grins
    edited April 21, 2011
    devbobo wrote: »
    G'day Charles,

    Tonight we switched over to cloud uploading which should be a lot quicker for replacing. I checked your upload records and they are still going to the old non-cloud endpoint. To switch over to the new way, you need to flush your dns. To do this on windows, you need to type 'ipconfig /flushdns' from the command prompt.

    http://www.tech-faq.com/how-to-flush-dns.html

    Hope this helps.

    David
    Dave,

    I did a successful flush and also rebooted the machine and I am still getting the gateway timeouts. This is really ticking me off. Taking forever to do orders right now.
  • Options
    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited April 21, 2011
    Charles, are you getting any errors when you try to upload the same files using the Simple Uploader?
    SmugMug Support Hero
    http://help.smugmug.com
  • Options
    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited April 21, 2011
    Charles, never mind. I was able to replicate. Reporting it to the programmers.
    SmugMug Support Hero
    http://help.smugmug.com
  • Options
    cfrey6cfrey6 Registered Users Posts: 114 Major grins
    edited April 21, 2011
    docwalker wrote: »
    Charles, never mind. I was able to replicate. Reporting it to the programmers.
    So you are seeing the same thing then?
  • Options
    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited April 21, 2011
    yep
    SmugMug Support Hero
    http://help.smugmug.com
Sign In or Register to comment.