PS Bridge crashing

KvPhoto

Can anyone help me out with this? Nearly everytime I open Bridge it just stalls out. Below is the information it gives me but I have no idea what it means. I have uninstalled and reinstalled PS several times. Any thoughts?

Problem signature:
Problem Event Name: APPCRASH
Application Name: Bridge.exe
Application Version: 2.1.1.9
Application Timestamp: 472fecc7
Fault Module Name: StackHash_7249
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 003a003f
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 7249
Additional Information 2: 72494982ed5afe783cfcbb0e6744ecc3
Additional Information 3: b768
Additional Information 4: b76803c77f224ecdb087b41d2ec3149d

Ann McRae

I hate being the bearer of bad news, but in my (all too recent and all too many times) experience, this is a precursor to hard drive trouble.

Mac or PC? On a Mac, you can run the diagnostic disc or utility to test the health of your HDD. Might be able to with PCs, I don't know if you can.

Adobe will likely tell you to drag your preference files to the trash, but that seems to be a band aid, and the problem returns. I hope that you have a better outcome than I.

ann

KvPhoto wrote: »

Can anyone help me out with this? Nearly everytime I open Bridge it just stalls out. Below is the information it gives me but I have no idea what it means. I have uninstalled and reinstalled PS several times. Any thoughts?

Problem signature:
Problem Event Name: APPCRASH
Application Name: Bridge.exe
Application Version: 2.1.1.9
Application Timestamp: 472fecc7
Fault Module Name: StackHash_7249
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 003a003f
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 7249
Additional Information 2: 72494982ed5afe783cfcbb0e6744ecc3
Additional Information 3: b768
Additional Information 4: b76803c77f224ecdb087b41d2ec3149d

digismile

Bridge crashing has been a recurring problem in nearly every version of Photoshop. If you google the adobe support forums, you will find it is often a problem with a corrupt preferences file and/or the file cache.

Although you re-installed the software, uninstalling often leaves a few files behind in a variety of directories other than the directory where the program was installed.

I can't tell from the version number 2.1.1.9 which version of PS this is, but in recent versions you would hold down the control key as you start up bridge. This would erase the preferences file and hopefully fix the crashing problem.

You should then purge the central cache manually. You can find out where your cache is located by looking under Edit>Preferences>Cache. You would then navigate to this location and delete the cache folder.

Hope this helps! I haven't used Bridge for a few years since I started using Lightroom so I'm doing this from memory

regards,