Very slow loading of images

wslam

Ok, custom domain isn't working, the normal smugmug.com address is showing up with broken images all over. Cannot upload. No status update...

DrDavid

Having the same issues here too. Broken images, slow loading. No status update.

baldylox

DrDavid wrote: »

Having the same issues here too. Broken images, slow loading. No status update.

ditto

yesterday i added www to my custom settings per another thread and all was fine. today its molasses

jfriend

Very slow loading of images
For the last 20 minutes or so, I've seen very slow loading of images on many Smugmug sites, including my own and moonriver. I see the thumbnails come in slower than usual and the main image in the smugmug gallery view takes 10-30 seconds to load and occasionally doesn't load at all. Nothing shows on http://status.smugmug.com as of this moment.

Is this a known issue? Is it being worked on?

Dave English

The status page has been updated. There does appear to be a problem.

W.W. Webster

.. but nothing reported at the entire site status site! My site is down to a crawl!

Andy

W.W. Webster wrote: »

.. but nothing reported at the entire site status site! My site is down to a crawl!

Because the issue is to do with photos, not the entire site:

http://status.smugmug.com/services/photos

http://status.smugmug.com/

Andy

HI folks,

http://status.smugmug.com/services/photos

W.W. Webster

Andy wrote: »

Because the issue is to do with photos, not the entire site

Dave English

Also this forum is slow tonight as well! Anyway Smugmug will have it sorted soon. I hope!

Cougar548

I noticed that the status page says it's fixed, but my site still has missing photos and is still slow to load.

wayne861

9:05 PM Eastern Time and it's not fixed. Images that do load come in slowly and many don't load at all.

Alarcon

My photos are still painfully slow to load, with some not loading at all.

Aaron

aarondill.com

Alarcon

It also looks like the custom watermarks aren't loading

DrDavid

Still slow. But status page shows it's fixes. So, I assume there's a bug in the status page too....

alacranera

Andy wrote: »

Because the issue is to do with photos, not the entire site:

http://status.smugmug.com/services/photos

http://status.smugmug.com/

That is a BS answer, Andy. The front page of the status blog indicates all is well. Why should we, your paying customers, have to drill drown thru all the organizational levels to learn whether the problem has been acknowledged? Why don't you tag the current "photos" status as busted on the front page of the status blog?

Either use the stupid status blog, or get rid of it. It being (almost) perpetually green is only another frustration for your customers.

It's 4 hours plus of my site not loading. Swell.

denisegoldberg

Instead of red x's replacing photos I'm seeing pages with my navbar, the gallery title and description, and totally blank space where the photos should be. Yes, the blank space does eventually fill with the expected content, but the performance is quite bad. And honestly, I wouldn't expect viewers to wait for the page to paint, too slow.

I would definitely not consider the problem to be fully fixed.

--- Denise

BigBubba

I am still seeing the slow down issue but the status page says it has been fixed.

ouki

Loading very very slow here. Don't claim victory when the root cause is yet found. That's the basic professionalism your IT team should have.

BigBubba

OK, just tried again and it seems good now. Let's hope it sticks this time.

sittingstill

denisegoldberg wrote: »

Instead of red x's replacing photos I'm seeing pages with my navbar, the gallery title and description, and totally blank space where the photos should be. Yes, the blank space does eventually fill with the expected content, but the performance is quite bad. And honestly, I wouldn't expect viewers to wait for the page to paint, too slow.

I'm having this same problem again now.

ouki

Same here. Very very slow. Some thumbs showing "x".

Darter02

Problems here too. Slow loading the past few days, especially on the mobile device site.

Damon016

Same here, using Starexplorer, but doesn't seem all too bad on smugs loader. Then again 3 days for 3000 photos is nuts when other sites (same file sizes) do it less than a day =(

BELphotos

Slowness Internet Related???
I have been having the same problem as most of the preceding users. I am currently on the east coast and have noticed that any web site that I try to reach on the west coast, I encounter the same problem. East coast web sites, are right through and speedy response.

I decided to run Speakeasy - Speed Test. See: http://www.speakeasy.net/speedtest/

Running the tests confirm my earlier results - something amiss between here (NJ) and west coast sites.

I also use http://www.internettrafficreport.com/ as a guide to Internet Status. They are currently showing a 25% packet loss in North America.

Another test source is: http://www.elilabs.com/internet_status.shtml

The above tests are usually fairly accurate. Just my two cents....

gluwater

Hey guys and gals, we're seeing some slow image loading and Ops is on the case. They're looking into it but I don't have anything to report besides that yet. If they find anything they'll post it here: http://status.smugmug.com/

ouki

gluwater wrote: »

Hey guys and gals, we're seeing some slow image loading and Ops is on the case. They're looking into it but I don't have anything to report besides that yet. If they find anything they'll post it here: http://status.smugmug.com/

http://status.smugmug.com/ is useless. It is not updated promptly with any usable information. As of now, everything is showing GREEN.