Galleries page not loading.

Kory LidstromKory Lidstrom Registered Users Posts: 251 Major grins
edited May 13, 2011 in SmugMug Support
For some reason, when I click on my galleries heading in my navbar, it just takes me to my home page. I dunno when this started, but it needs to be corrected ASAP because right now there is no way to access my photos. Not the best thing for a photography site. :huh

Can someone shed some light? Site's iin my sig.
I see the world through a 3:2 rectangle.

My site:Fine Image Photography

Comments

  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited May 11, 2011
    If you're talking about your Fine Arts Galleries page, then change the link in your navbar to:

    http://korylidstrom.smugmug.com/Fine-Art-Galleries

    Smugmug has broken/changed category URLs and the older URLs with spaces in them are broken and you must now use a link with dashes in it.
    --John
    Homepage • Popular
    JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
     Always include a link to your site when posting a question
  • W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
    edited May 11, 2011
    I reported this problem on my site earlier in the week. Basically SmugMug was not recognising the gallery-specific suffixes on gallery URLs in my links. Later it was not happening and when I contacted SmugMug Help they confirmed it had been fixed.

    However I've just noticed the same problem has returned again and I'm not sure what's going on. Now I've seen this thread I'm thinking the problem is SmugMug-wide, not just applicable to me.
    At SmugMug • On Facebook • Photo Blog • Tools of Trade
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 11, 2011
    Kory Lidstrom wrote: »
    For some reason, when I click on my galleries heading in my navbar, it just takes me to my home page. I dunno when this started, but it needs to be corrected ASAP because right now there is no way to access my photos. Not the best thing for a photography site. eek7.gif

    Can someone shed some light? Site's iin my sig.

    You should be all fixed up.

    John is right, and we hope to address this internally, sorry for the hassle!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Kory LidstromKory Lidstrom Registered Users Posts: 251 Major grins
    edited May 11, 2011
    As always, you guys are on the ball. Thanks for helping so quickly. thumb.gif
    I see the world through a 3:2 rectangle.

    My site:Fine Image Photography
  • ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
    edited May 11, 2011
    My site, the navbar links to categories fail.
    www.joinrats.com
    Examples of failing navbar links would be:
    Enrichment
    Earning Trust
    Rat Health

    The Must Must Reads link is a subcategory and it is working.

    Thanks.
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited May 11, 2011
    ChancyRat wrote: »
    My site, the navbar links to categories fail.
    www.joinrats.com
    Examples of failing navbar links would be:
    Enrichment
    Earning Trust
    Rat Health

    The Must Must Reads link is a subcategory and it is working.

    Thanks.
    Until Smugmug fixes this glitch (which has been this way for a couple days now), you are going to have to look at each category and see what smugmug thinks the "pretty name" of the category is and change your navbar links to link to that. Other people seem to be able to just change the %20 to a dash and it starts to work, but I tried that on one of yours and it didn't work. Alternately, you could ask Smugmug support to fix it for you as I've seen them fixing other people's sites.
    --John
    Homepage • Popular
    JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
     Always include a link to your site when posting a question
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 11, 2011
    jfriend wrote: »
    Until Smugmug fixes this glitch (which has been this way for a couple days now), you are going to have to look at each category and see what smugmug thinks the "pretty name" of the category is and change your navbar links to link to that. Other people seem to be able to just change the %20 to a dash and it starts to work, but I tried that on one of yours and it didn't work. Alternately, you could ask Smugmug support to fix it for you as I've seen them fixing other people's sites.

    We're fixing ChancyRat up right now.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited May 11, 2011
    Andy wrote: »
    We're fixing ChancyRat up right now.
    At least one link on the sitemap page needs fixing too: http://www.joinrats.com/gallery/8004335_ppoPx.
    --John
    Homepage • Popular
    JFriend's javascript customizations • Secrets for getting fast answers on Dgrin
     Always include a link to your site when posting a question
  • ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
    edited May 11, 2011
    Aww, thanks, the rats are back to being their normal troublemaker selves. :)
    But - what is wrong with the sitemap:
    http://www.joinrats.com/gallery/8004335_ppoPx
    The link works fine for me.

    Thanks.
  • BarbBarb Administrators Posts: 3,352 SmugMug Employee
    edited May 11, 2011
    Hi :)

    I believe I got all the links in your navbar and Sitemap gallery fixed. Please check and let me know if you still see any problems :)


    ChancyRat wrote: »
    My site, the navbar links to categories fail.
    www.joinrats.com
    Examples of failing navbar links would be:
    Enrichment
    Earning Trust
    Rat Health

    The Must Must Reads link is a subcategory and it is working.

    Thanks.
    Barb
    Smug since 2006
    SmugMug Help
    PhotoscapeDesign
  • BarbBarb Administrators Posts: 3,352 SmugMug Employee
    edited May 11, 2011
    There were a couple of links within the Sitemap that were not working - I think I got them!
    ChancyRat wrote: »
    Aww, thanks, the rats are back to being their normal troublemaker selves. :)
    But - what is wrong with the sitemap:
    http://www.joinrats.com/gallery/8004335_ppoPx
    The link works fine for me.

    Thanks.
    Barb
    Smug since 2006
    SmugMug Help
    PhotoscapeDesign
  • ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
    edited May 11, 2011
    Barb wrote: »
    There were a couple of links within the Sitemap that were not working - I think I got them!

    Thank you! Are you saying I don't have to do anything on my end? :ivar
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 11, 2011
    ChancyRat wrote: »
    Thank you! Are you saying I don't have to do anything on my end? :ivar

    Yup, nothing for you to do.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
    edited May 11, 2011
    Andy wrote: »
    Yup, nothing for you to do.

    Smoochies. iloveyou.gif
    Now if I could only fix my entire site's HTML to stop it from center-aligning on IE. :cry Still over here hoping John will comment on my post: http://www.dgrin.com/showpost.php?p=1604930&postcount=15

    THANK!
  • W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
    edited May 12, 2011
    Andy

    Do I take it that SmugMug Heroes have been finding and changing users' category and/or gallery nice names to overcome some legacy issue that has been found to be causing these problems?

    This assistance is very welcome, of course, but is there something users themselves could know about, and which would enable us to fix these problems for ourselves if and when they arise? ne_nau.gif
    At SmugMug • On Facebook • Photo Blog • Tools of Trade
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 12, 2011
    W.W. Webster wrote: »
    Andy

    Do I take it that SmugMug Heroes have been finding and changing users' category and/or gallery nice names to overcome some legacy issue that has been found to be causing these problems?

    This assistance is very welcome, of course, but is there something users themselves could know about, and which would enable us to fix these problems for ourselves if and when they arise? ne_nau.gif
    We made changes to how we parse urls, and those changes broke some urls that we didn't test for, unfortunately. All known cases of breakage have been reverted, so you shouldn't have to do anything at all.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
    edited May 12, 2011
    Andy wrote: »
    All known cases of breakage have been reverted, so you shouldn't have to do anything at all.
    Thanks, Andy! thumb.gif
    At SmugMug • On Facebook • Photo Blog • Tools of Trade
  • ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
    edited May 13, 2011
    Andy wrote: »
    Yup, nothing for you to do.

    Oh, no, Houston we have a problem. eek7.gif
    www.joinrats.com
    Navbar has problem characters for most links (both FF and IE).
    The links seem to work, though the characters do nothing.
    EDIT - are the codes supposed to be the dashes that separated the links?
    EDIT AGAIN - And I did nooothinngggg. :)
  • denisegoldbergdenisegoldberg Administrators Posts: 14,403 moderator
    edited May 13, 2011
    ChancyRat wrote: »
    Oh, no, Houston we have a problem. eek7.gif
    www.joinrats.com
    Navbar has problem characters for most links (both FF and IE).
    The links seem to work, though the characters do nothing.
    This is the same problem that was reported here.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
    edited May 13, 2011
    denisegoldberg wrote: »
    This is the same problem that was reported here.

    --- Denise

    Thanks!
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 13, 2011
    ChancyRat wrote: »
    Oh, no, Houston we have a problem. eek7.gif
    www.joinrats.com
    Navbar has problem characters for most links (both FF and IE).
    The links seem to work, though the characters do nothing.
    EDIT - are the codes supposed to be the dashes that separated the links?
    EDIT AGAIN - And I did nooothinngggg. :)
    All fixed, we had a bug and cleared it.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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