Facebook Share button not working

RonD200RonD200 Registered Users Posts: 350 Major grins
edited August 13, 2011 in SmugMug Support
For some reason I can't post to Facebook either with Be Social or the Share Button under the photo, I get the message "You don't seem to be connected with Facebook." And click here to give us permission. I click but nothing happens. This just started happening recently. Any ideas???

Comments

  • scotticusscotticus Registered Users Posts: 159 Major grins
    edited May 17, 2011
    Hey RonD200, it sounds like either Facebook is being blocked (by a pop-up blocker, security software, etc..) or your browser has decided to not accept 3rd party cookies. Can you check your settings and see if you're allowing 3rd party cookies, and do you have any security software or pop-up blockers, etc. running on your computer?

    Thanks,
    Scott.
  • scotticusscotticus Registered Users Posts: 159 Major grins
    edited May 17, 2011
    Do you have a saved facebook account that you use for posting? Or do you login with facebook each time?
  • RonD200RonD200 Registered Users Posts: 350 Major grins
    edited May 17, 2011
    Funny thing is I can use the share button to post to my Facebook Fan page but not my personal FB Wall????

    When I try to post to my wall it keeps saying I have to give my permission, well it already has my permission!!! This just started happening recently, tried it on a couple of computers, does it with Firefox and IE Explorer
  • njdrew1njdrew1 Registered Users Posts: 34 Big grins
    edited May 17, 2011
    I've had this problem before, and have gone back-and-forth with Andy. I strongly believe it has something to do with how smugmug interfaces with facebook when you have chosen secure browsing from the security options. I had the same problems, and unchecked secure browsing and the problem went away.

    Andrew
    auletta.smugmug.com
  • RoyboyProductionsRoyboyProductions Registered Users Posts: 6 Beginner grinner
    edited May 18, 2011
    I'm having the same issue, "like" button works fine, but the share on wall feature does not work on my personal page, although it does work on my business fan page.
  • njdrew1njdrew1 Registered Users Posts: 34 Big grins
    edited May 19, 2011
    I'm having the same issue, "like" button works fine, but the share on wall feature does not work on my personal page, although it does work on my business fan page.

    Check to see if your personal account security settings set to browse facebook on a secure connection whenever possible is checked off. Try unchecking it and post to wall from smugmug again. Let me know if this works.

    Andrew
    auletta.smugmug.com
  • RonD200RonD200 Registered Users Posts: 350 Major grins
    edited May 19, 2011
    njdrew1 wrote: »
    Check to see if your personal account security settings set to browse facebook on a secure connection whenever possible is checked off. Try unchecking it and post to wall from smugmug again. Let me know if this works.


    I don't have the secure connections set, I was able to use the FB share button on Smugmug to post on my wall until recently. I haven't changed anything on Smugmug or FB. It's strange that the like button works and I can use the share button on my FB Fan page but not on my FB wall.
  • njdrew1njdrew1 Registered Users Posts: 34 Big grins
    edited May 19, 2011
    RonD200 wrote: »
    I don't have the secure connections set, I was able to use the FB share button on Smugmug to post on my wall until recently. I haven't changed anything on Smugmug or FB. It's strange that the like button works and I can use the share button on my FB Fan page but not on my FB wall.

    Shoots that theory. When I had a problem using the FB share button, it was the secure connection issue that was the problem.

    Andrew
    auletta.smugmug.com
  • RoyboyProductionsRoyboyProductions Registered Users Posts: 6 Beginner grinner
    edited May 21, 2011
    RonD200 wrote: »
    I don't have the secure connections set, I was able to use the FB share button on Smugmug to post on my wall until recently. I haven't changed anything on Smugmug or FB. It's strange that the like button works and I can use the share button on my FB Fan page but not on my FB wall.


    Same for me, tested today, it works on Safari on mac, does not work on either of my macs on Firefox, or on a separate network on a PC in IE or Chrome.
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 23, 2011
    Andrew, RoyBoy - can you also check that your browsers allow third party cookies? See the second post from Scott.
    Sebastian
    SmugMug Support Hero
  • [Deleted User][Deleted User] Big grins Grasonville, MDPosts: 0 Big grins
    edited May 23, 2011
    the share button in the gallery isn't working for me either. Firefox 4.0.1

    The Be Social pop up works, I can access the other services, but Facebook has the text box and allows me to select the picture, but no "post to facebook" or a place to add user/pass.

    Third party cookies allowed. Not blocking popups from my carterstuff.net, facebook.com or smugmug.com.

    Annoying. I tested by clearing cache, wiping out cookies, restarting brower, going to http://photos.carterstuff.net/Photography/Flowers/17172757_3xZDVq#1301943264_rJs8k9C and hitting the share button (not logged in to smugmug or facebook). no worky
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 23, 2011
    bagginz wrote: »
    the share button in the gallery isn't working for me either. Firefox 4.0.1

    The Be Social pop up works, I can access the other services, but Facebook has the text box and allows me to select the picture, but no "post to facebook" or a place to add user/pass.

    Third party cookies allowed. Not blocking popups from my carterstuff.net, facebook.com or smugmug.com.

    Annoying. I tested by clearing cache, wiping out cookies, restarting brower, going to http://photos.carterstuff.net/Photography/Flowers/17172757_3xZDVq#1301943264_rJs8k9C and hitting the share button (not logged in to smugmug or facebook). no worky

    We can help, please write our Support Heroes and let us help you from the help desk, thanks!
  • RoyboyProductionsRoyboyProductions Registered Users Posts: 6 Beginner grinner
    edited June 2, 2011
    Andrew, RoyBoy - can you also check that your browsers allow third party cookies? See the second post from Scott.

    It's set to allow 3rd party cookies, still doesn't work.

    After a couple of emails back and forth with support I figured out that on one of my home machines it will work from safari, but I don't use safari.
  • NicciNicci Registered Users Posts: 436 Major grins
    edited June 26, 2011
    I just noticed that there is now a Facebook "Share" button and "Like" button.

    Considering the Facebook Share option doesn't work properly, isn't this just redundant?

    Facebook "Like" shares the link and thumbnail on the wall without any of the glitches, so why do we need another Facebook problem that causes complications?

    It ruins the whole user experience in my galleries. It makes the screen unusable in the Thumbnail style galleries as it "blacks" out the screen, the user has to know to scroll up to the top to see what is going on, and then they have to enable a third party app to achieve the same results as if they simply hit "like".

    I vote you get rid of that second Facebook button.

    Or at least please tell me how I can get rid of the "Share" button and keep the "Like".
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 26, 2011
    Tecnicole wrote: »
    Or at least please tell me how I can get rid of the "Share" button and keep the "Like".

    It's trivial to add this to your CSS and then it'll not display:


    #qsFacebookShareButton {display: none;}
  • NicciNicci Registered Users Posts: 436 Major grins
    edited June 26, 2011
    Thank you!
  • LensboardLensboard Registered Users Posts: 11 Beginner grinner
    edited August 13, 2011
    same here
    It has not worked on and off ever since it was released. My clients shouldn'y have to "check third party cookies", or security software. I use both smugmug, and zenfolio, and zenfolio works fine. I deliver weddings on zenfolio because among other things the facebook share button actually works.

    However zenfolio has VERY slow upload speeds, so I am going to start delivering weddings back on smugmug now that I can disable the share button, because the "like" buttons works fine.

    IMO, this is kinda lame on the coders part if their is a known issue, and it is still not fixed, one of the many annoyances of being a long time smugmug user.

    Just sayin....

    And while I am at it.... the share text shouldn't contain a little ad for smugmug..... bad form!
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