Replace Photo function not working

Blackwood

I touched up a few photos I've had online since 2009. I used the Replace function, and it said they uploaded and changed the date stamp (under Info), but the photos themselves don't change and haven't in ~30 minutes. I did the owner-download function to compare side-by-side, and even those are not the new images, so it's not just the display engine. For example, on this one, in addition to some burning and dodging, I cloned out the bright stone structure centered horizontally and ~25% from the bottom of the frame.

But it's still displaying this:



Any ideas? Just wait longer?

Andy

Thanks for the post - I'm not sure what's up but we'll check into it.

Andy

Fixed?

Blackwood

I was working with customer support yesterday, and last I've seen she was pinging someone else. I'll check.

Blackwood

One of the images I was trying has been replaced by SM support (I emailed it), but I still don't seem to be able to do it myself. I am using tools - this photo - replace, and I changed the filename. It looks like it works, but when I go to info the filename hasn't changed.

Trying uploader / allowing replacements has pretty much the same result. It says it completed, but nothing changes (including the date stamp).

hmm... I'm going to upload one the usual way (not replacing) and see if it goes through.

Thanks for looking into this Andy/SM team.


Edit: I can still upload directly, just not replace.

new: old:

Andy

I replaced this image for you this morning http://www.hypercontrast.com/Travel/Croatia-2009/9850050_ejWn7#669961832_6rAE5 it is displaying the new one for us, I wanted you to verify.

Blackwood

Andy wrote: »

I replaced this image for you this morning http://www.hypercontrast.com/Travel/Croatia-2009/9850050_ejWn7#669961832_6rAE5 it is displaying the new one for us, I wanted you to verify.

Sorry - yah: that's the one I meant when I said "One of the images I was trying has been replaced by SM support". It's also the one I tried re-replacing this morning to no avail.

Blackwood

Anything new? I tried replacing the photo Andy did just now. It took a few minutes, and returned this message: "We got your new file! It may take a minute or two to finish replacing, click here to return to your gallery while you wait." But the image still has the filename as Andy uploaded it and is dated 5/21.

SamirD

Thank you for the heads-up on this issue. I was going to use replace for the first time, and I think I'll just delete and re-upload to save any additional aggravation.

Andy

We fixed the problem that caused this, replace away!

Blackwood

Andy wrote: »

We fixed the problem that caused this, replace away!

Awesome! I'll do so ASAP.

Thanks SM team!

SamirD wrote: »

Thank you for the heads-up on this issue. I was going to use replace for the first time, and I think I'll just delete and re-upload to save any additional aggravation.

I would have done so, but I didn't want to add old photos to my recent photostream. Also you lose views and voting that way.

Blackwood

On second thought, it still seems to be acting the same.

Tried two files; no changes on the site either to the image or the modified date.

Might it be a browser issue (using firefox4)?

Andy

Blackwood wrote: »

On second thought, it still seems to be acting the same.

Tried two files; no changes on the site either to the image or the modified date.

Might it be a browser issue (using firefox4)?

Please write our Support Heroes with details of the image you are trying to replace, thanks.

Blackwood

Andy wrote: »

Please write our Support Heroes with details of the image you are trying to replace, thanks.

It's the same issue I already sent them, but okay.

Here's how it plays out for me (sorry for the small snapshots - I'm remoting via my phone).

First, a comparison of what's online to what's local. The only difference at this point is the filename (online is the one you put in).



Then I go to replace it.





A few minutes later I get a confirmation.



And after waiting a bit and checking the online photo, nothing has changed.





I suspect the files are too similar and it doesn't recognize them as being different. I say that because I have a functioning workaround. I replace the photo with a completely different file, which it takes, and then replace that with the one I want, which it takes.