Cant access my site!!!

carolinecaroline Registered Users Posts: 1,302 Major grins
edited June 5, 2011 in SmugMug Support
I've logged in and out and in again but I can't do anything on my site - no options to upload, create new gallery etc??

Caroline
Mendip Blog - Blog from The Fog, life on the Mendips
www.carolineshipsey.co.uk - Follow me on G+

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Comments

  • davemj98davemj98 Registered Users Posts: 225 Major grins
    edited June 5, 2011
    Out?
    caroline wrote: »
    I've logged in and out and in again but I can't do anything on my site - no options to upload, create new gallery etc??

    Caroline
    I have a wedding to post, and the site is not letting me do anything. Help! This REALLY makes me look bad to my client. Much of my brag was based upon SM PRO! My site is now essentially worthless, and costing me a lot of good will from my clients. Rant,rant,rant.
    Dave
    davidsdigitalphotography.com
    Alpha 99 & VG, 900x2 & VG; 50mm1.4, CZ135 1.8; CZ16-35 2.8, CZ24-70 2.8, G70-200 2.8, G70-400, Sony TC 1.4, F20, F58, F60.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 5, 2011
    Caroline, Dave, both your sites come up instantly for me - are you still seeing a problem?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • davemj98davemj98 Registered Users Posts: 225 Major grins
    edited June 5, 2011
    Yes, but,
    I cannot upload, my option disapears instantly. Ps, thanks for the response, good to know there is someone there. Additionally, my edited remarks show up as ever.
    Dave
    davidsdigitalphotography.com
    Alpha 99 & VG, 900x2 & VG; 50mm1.4, CZ135 1.8; CZ16-35 2.8, CZ24-70 2.8, G70-200 2.8, G70-400, Sony TC 1.4, F20, F58, F60.
  • carolinecaroline Registered Users Posts: 1,302 Major grins
    edited June 5, 2011
    Hi Andy,
    My site comes up just fine but I can't access any tools.
    I've again logged out and back in but none of the usual options as site owner are available:(
    All I see is the site as if I am a normal visitor.

    Caroline
    Mendip Blog - Blog from The Fog, life on the Mendips
    www.carolineshipsey.co.uk - Follow me on G+

    [/URL]
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 5, 2011
    caroline wrote: »
    Hi Andy,
    My site comes up just fine but I can't access any tools.
    I've again logged out and back in but none of the usual options as site owner are available:(
    All I see is the site as if I am a normal visitor.

    Caroline

    Caroline, I'm sure you're just not logged in - please go to smugmug.com and login - then go to your site, and refresh the page, go into a gallery, or category, and refresh the page. If you aren't staying logged in, be sure your browser is set to accept 3rd party cookies. http://www.smugmug.com/help/cookies

    If you need more help, we can provide it - please write our Support Heroes we're standing by to help further, thanks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 5, 2011
    davemj98 wrote: »
    I cannot upload, my option disapears instantly. Ps, thanks for the response, good to know there is someone there. Additionally, my edited remarks show up as ever.
    Dave

    Dave, please write our Support Heroes we can get you sorted out fast.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • davemj98davemj98 Registered Users Posts: 225 Major grins
    edited June 5, 2011
    does not help
    Andy wrote: »
    Dave, please write our Support Heroes we can get you sorted out fast.
    I have asked for help. I have been giventhe internet answer that I should try again. My site does not respond. I have moved past that level, and it does not work.
    davidsdigitalphotography.com
    Alpha 99 & VG, 900x2 & VG; 50mm1.4, CZ135 1.8; CZ16-35 2.8, CZ24-70 2.8, G70-200 2.8, G70-400, Sony TC 1.4, F20, F58, F60.
  • richWrichW Registered Users Posts: 941 Major grins
    edited June 5, 2011
    davemj98 wrote: »
    I cannot upload, my option disapears instantly. Ps, thanks for the response, good to know there is someone there. Additionally, my edited remarks show up as ever.
    Dave
    It's sounding like your Java needs updating.

    Follow these steps to make sure your java is up to date for a PC:

    1) Go to http://www.java.com

    2) Click on "Do I have Java?" and wait for the test to run.

    3) Follow the steps to get the latest version of Java if you need it.

    If the issue continues, shoot us an email to the help desk and we'll get you going :)
    http://www.smugmug.com/help/emailreal
  • davemj98davemj98 Registered Users Posts: 225 Major grins
    edited June 5, 2011
    richW wrote: »
    It's sounding like your Java needs updating.

    Follow these steps to make sure your java is up to date for a PC:

    1) Go to http://www.java.com

    2) Click on "Do I have Java?" and wait for the test to run.

    3) Follow the steps to get the latest version of Java if you need it.

    If the issue continues, shoot us an email to the help desk and we'll get you going :)
    http://www.smugmug.com/help/emailreal
    I have done that I am 64bit OS and its not working.
    davidsdigitalphotography.com
    Alpha 99 & VG, 900x2 & VG; 50mm1.4, CZ135 1.8; CZ16-35 2.8, CZ24-70 2.8, G70-200 2.8, G70-400, Sony TC 1.4, F20, F58, F60.
  • carolinecaroline Registered Users Posts: 1,302 Major grins
    edited June 5, 2011
    Hi Andy,
    All OK now thanks but strangeheadscratch.gif

    I never touch my browser settings - ever but 'accept 3rd party cookies' was unchecked, no idea how or why??
    Sorry to have troubled you on a Sunday :)

    Caroline
    Andy wrote: »
    Caroline, I'm sure you're just not logged in - please go to smugmug.com and login - then go to your site, and refresh the page, go into a gallery, or category, and refresh the page. If you aren't staying logged in, be sure your browser is set to accept 3rd party cookies. http://www.smugmug.com/help/cookies

    If you need more help, we can provide it - please write our Support Heroes we're standing by to help further, thanks.
    Mendip Blog - Blog from The Fog, life on the Mendips
    www.carolineshipsey.co.uk - Follow me on G+

    [/URL]
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 5, 2011
    caroline wrote: »
    Hi Andy,
    All OK now thanks but strangeheadscratch.gif

    I never touch my browser settings - ever but 'accept 3rd party cookies' was unchecked, no idea how or why??
    Sorry to have troubled you on a Sunday :)

    Caroline
    It's never any trouble, Caroline, ever.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 5, 2011
    davemj98 wrote: »
    I have done that I am 64bit OS and its not working.

    What browser are you using to upload? Are you using IE9 in 64bit mode by any chance? Launch it in 32bit mode (from the start menu) and things should be ok.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • davemj98davemj98 Registered Users Posts: 225 Major grins
    edited June 5, 2011
    Still not working
    Andy wrote: »
    What browser are you using to upload? Are you using IE9 in 64bit mode by any chance? Launch it in 32bit mode (from the start menu) and things should be ok.
    I have updated JAVA and still cant upload. How do I launch in 32 bit mode?
    davidsdigitalphotography.com
    Alpha 99 & VG, 900x2 & VG; 50mm1.4, CZ135 1.8; CZ16-35 2.8, CZ24-70 2.8, G70-200 2.8, G70-400, Sony TC 1.4, F20, F58, F60.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 5, 2011
    davemj98 wrote: »
    I have updated JAVA and still cant upload.
    Right. Are you using IE? IE9? Have you tried it in 32bit mode? ear.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • davemj98davemj98 Registered Users Posts: 225 Major grins
    edited June 5, 2011
    No help here. I have done the suggested, and still cannot upload. Getting upset. Now working, thanks. Now working, I would love an explaination. I still cant open my page.
    davidsdigitalphotography.com
    Alpha 99 & VG, 900x2 & VG; 50mm1.4, CZ135 1.8; CZ16-35 2.8, CZ24-70 2.8, G70-200 2.8, G70-400, Sony TC 1.4, F20, F58, F60.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 5, 2011
    Hi Dave, I'm trying to help :) Are you using IE9? I really need to know if you've followed my instructions to use IE9 in 32bit mode, via the windows start menu. We really want to help, promise!
    Andy

    Portfolio • Workshops • Facebook • Twitter
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