"Make a copy" not working today

WinsomeWorks

I cannot get "Make a copy" to work. It acts like it's working, but no copy shows up anywhere in the gallery. FF w/ Vista, any gallery. No more time to elaborate, sorry! Later...

rainforest1155

Hey Anna Lisa,

I just tried to make a copy your Other > Test-SmugMug gallery and it worked fine. I captioned my copy of the photo # 5 in it.
I used FF4 on Win7.

Sebastian

WinsomeWorks

rainforest1155 wrote: »

Hey Anna Lisa,

I just tried to make a copy your Other > Test-SmugMug gallery and it worked fine. I captioned my copy of the photo # 5 in it.
I used FF4 on Win7.

Sebastian

It was working again... for how long I'm not sure... I think it was for a couple days. But then last night, I was trying to copy photos & stupidly assumed it was working, since it had been for a bit. I did "make a copy" on a bunch of photos, and then finally realized it wasn't making any copies. This is why I absolutely hate it that copies now go to the end of the folder-- that is a real pain, I tell you. Before, you knew that the copy had shown up, because it would show up right beside the original. (it used to show up before it, which wasn't ideal... should really show up right after the original. But anyway, at least it was there & obvious. But now, when it's working, the copies go to the end, so to find out whether it's worked, you have to keep paging to the end of your gallery, which is pure silliness. Make a copy is painful enough because of needing to do it individually, so no one needs even more clicks to get to the end of a gallery & find out whether it worked.

Even when "make a copy" was working, there were random glitches. So it's really nice to be able to see the copy in front of you. But anyway, I'm on FF 4 with Vista, and it wasn't working all evening. I was in a few unlisted galleries in my "Trudy & Bryan Wedding" sub-category.

Someone was maintaining that the copy has always showed up at the end of the gallery if we had our "arrange" settings at a certain sort order. I don't know if that was true, because I've almost never set sort orders. So mine should have presumably gone beside the original. Whatever the case is, my copies are 95% of the time going to the end now. The random times that they went beside the original, I did not have any different sorts going on in the settings; it was just random.

Anyway, I hope all this can get sorted out. I use that tool a lot. I know some people think it's useless, but when you caption & keyword & crop & color correct a lot here on SmugMug as I do (I have no other fast way to do that right now), it's much faster to make a copy than re-upload. This is why the gallery-picker in the "move" tool is also so important. http://www.digitalgrin.com/showthread.php?t=199499 Also, SmugMug for some inexplicable reason uses the "description" field from PS's IPTC data instead of the "title" field, for captions... very strange. So people have to re-caption every single photo that they've already captioned using the logical field in PS... another reason to use "make a copy" once we've gone to that work here. Well, I'll see if it's working today.

WinsomeWorks

"Make a copy" not working again this evening
Having the same trouble again. I tried copying this photo: http://www.winsomeworks.com/Family/Trudy-Bryan-Wedding/Gojeski-Yoder-BalloonLanding/17451784_dr33Fh#1328006459_zQFNvLL and several others in that same gallery. It's unlisted, but you've got the link here. Again, it "acts" like it's churning out the copy, but then no copy appears. This was only a 2-page gallery when I tried, so it's not as if it got lost. I'm on FF & Vista

WinsomeWorks

Still no joy this morning. Same gallery as below. Anyone else having trouble with "Make a Copy"?

Andy

WinsomeWorks wrote: »

Still no joy this morning. Same gallery as below. Anyone else having trouble with "Make a Copy"?

I'm not - Anna Lisa, please write our Support Heroes so we can help from the help desk, maybe something wrong with the photo in question, or gallery. Our heroes can help!

WinsomeWorks

I figured it out-- the ones I was trying to copy are RAW files. I see why they can't be copied. Other photos that are Jpgs are copying just fine. Silly me.

WinsomeWorks

Should "make a copy" actually work on RAW files, or not? If not, need message.
Incidentally, even though I should have known why "make a copy" didn't work this time, there really should be a message of some type to let people know (in case they're not fully awake) that you can't "make a copy" on RAW files if that is indeed the case. Because I've tried to do this a couple more times, forgetting... And even though it made sense at first, I wondered this later: we can download a JPG from a RAW file through the "Save Photo" option (oddly, that's what you get if you hit "Original", which is bad UI). But if that's so, then a JPG is being generated somewhere. So... just wondering why "make a copy" wouldn't work on RAW? I never heard back whether it's supposed to work or not. I thought JPGs were what's actually displaying, right?

Andy

WinsomeWorks wrote: »

Incidentally, even though I should have known why "make a copy" didn't work this time, there really should be a message of some type to let people know (in case they're not fully awake) that you can't "make a copy" on RAW files if that is indeed the case. Because I've tried to do this a couple more times, forgetting... And even though it made sense at first, I wondered this later: we can download a JPG from a RAW file through the "Save Photo" option (oddly, that's what you get if you hit "Original", which is bad UI). But if that's so, then a JPG is being generated somewhere. So... just wondering why "make a copy" wouldn't work on RAW? I never heard back whether it's supposed to work or not. I thought JPGs were what's actually displaying, right?

Making a copy won't ever ever ever generate another RAW file that you've got in your SmugVault. Make a copy will only generate another copy of a JPG. We'll check and see if the JPGs from RAW files aren't working for 2nd copy.

WinsomeWorks

Andy wrote: »

Making a copy won't ever ever ever generate another RAW file that you've got in your SmugVault. Make a copy will only generate another copy of a JPG. We'll check and see if the JPGs from RAW files aren't working for 2nd copy.

Ok, thanks for checking, Andy... right, because I certainly wasn't expecting a RAW copy or anything; it's just the more I thought about it, it seemed a Jpg copy should be able to happen. Lmk what the outcome is.

Andy

WinsomeWorks wrote: »

Ok, thanks for checking, Andy... right, because I certainly wasn't expecting a RAW copy or anything; it's just the more I thought about it, it seemed a Jpg copy should be able to happen. Lmk what the outcome is.

Anna Lisa, it's working as expected for me - please write our Support Heroes with details, we'll investigate why it's not working for you.

SamirD

WinsomeWorks wrote: »

Anyone else having trouble with "Make a Copy"?

I am. :cry I tried it on a video and nothing. I'm uploading the video instead.

Andy

SamirD wrote: »

I am. :cry I tried it on a video and nothing. I'm uploading the video instead.

We don't make copy of videos, Samir. We should do something better in the UI, I'm sorry.

SamirD

Has this functionality changed? I don't specifically recall copying a video before, but I'm sure with as many as I've uploaded I've tried it before.

A UI change eliminating the 'Make a Copy' option on videos would be great.