Invisible images from Germany

I SimoniusI Simonius Registered Users Posts: 1,034 Major grins
edited June 21, 2011 in SmugMug Support
Hi, I have posted (linked) some of my images hosted on SM in a post here on the digital-monochrome learning forum but for one person in Germany they don't show up - any ideas why that might be?:dunno

Bryan in Germany says
Bryan Conner wrote: »
I am at a loss too. I can see the images in some of your posts with no problem. But, this post has no images for me. I can not imagine what it could be. I have no images visible in this post using Firefox, Safari, or Internet Explorer. So, it is not a browser setting...unless all of them have the same incorrect setting.

It is not my computer, because I can not see the images on my wife's computer either. We also have different virus software, so they are not being blocked by that.

It has to be something with the internet. Hence my joke concerning Greece's debt and Germany...LOL. Oh well, I am now closing my eyes and imagining the most stunning images of Greece imaginable.

thanks:)
Veni-Vidi-Snappii
...pics..

Comments

  • phototristanphototristan Registered Users Posts: 199 Major grins
    edited June 16, 2011
    I apologize that's happening. Could you have him write us at the helpdesk? He may have some sort of connection or caching issue going on and we can diagnose his connection to our image services.
    Tristan
    Suport Hero
    Smugmug
    http://help.smugmug.com/
  • I SimoniusI Simonius Registered Users Posts: 1,034 Major grins
    edited June 16, 2011
    phototristan wrote: »
    I apologize that's happening. Could you have him write us at the helpdesk? He may have some sort of connection or caching issue going on and we can diagnose his connection to our image services.

    will domwink.gif
    Veni-Vidi-Snappii
    ...pics..
  • I SimoniusI Simonius Registered Users Posts: 1,034 Major grins
    edited June 21, 2011
    another person Karine , in France is having the same trouble - I have asked her to get in touch
    Veni-Vidi-Snappii
    ...pics..
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited June 21, 2011
    Simon, I just sent you a message about the issue from our HelpDesk. If you remove the additional A record as I suggested the problems should go away.
    Sebastian
    SmugMug Support Hero
  • I SimoniusI Simonius Registered Users Posts: 1,034 Major grins
    edited June 21, 2011
    rainforest1155 wrote: »
    Simon, I just sent you a message about the issue from our HelpDesk. If you remove the additional A record as I suggested the problems should go away.

    thanks I replied - witha HELP!

    It's over my head - I don't understand these things but am very grateful for you diagnosing it

    I think it was Doc @SM that set it up for me originally, if there is any chance he (or one ofyou guys) could take a look at it - I'd be so grateful.

    I have emailed the password etc in response to your 'ticket' email ( at least I think it was your email)
    Veni-Vidi-Snappii
    ...pics..
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited June 21, 2011
    Yes, I'm Sebastian that sent you the ticket. We'll handle the issue via the ticket.
    Sebastian
    SmugMug Support Hero
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