Where are product details

OneMrEd

When a potential buyer selects the buy button there are many products that can potentially show up (glossy prints, canvas, mounted, etc.). I fully understand how to control which products show up but what I've yet to find are product details. What if I am a potential buyer and I want to learn more about what exactly is a mounted print. There appear to be no hyperlinks that allow me to drill down to additional information (from within the cart) about the products.

This seems a very serious oversight or I'm I missing something?

denisegoldberg

Are you asking about descriptions from within the cart?

If you click on a product in the cart, a description pops up under the thumbnail. There is a "more info" hyperlink in that description that opens another page containing the product description.

You could also reference smug's prints and gifts pages on your site:

• EZ PRINTS - http://www.smugmug.com/prints/catalog/P
• BAY PHOTO - http://www.smugmug.com/prints/catalog/BP

--- Denise

OneMrEd

Thanks Denise. The issue that I have is that the information you are referring to is only available to a SmugMug member logged in. Visitors don't see that information and they are the ones that need to see it the most.

denisegoldberg

OneMrEd wrote: »

Thanks Denise. The issue that I have is that the information you are referring to is only available to a SmugMug member logged in. Visitors don't see that information and they are the ones that need to see it the most.

That's not entirely true. The screen shots that I included above are from a browser where I wasn't logged in. The links aren't there for "regular" prints, but they are there for other items. The example I included above was for a metal print. The links also show for merchandise, canvas prints.

--- Denise

OneMrEd

I don't get that link at all when I'm not logged in. I don't know how you posted a screen shot but her is a link to my gallery.
http://edcrawford.smugmug.com/Dance/Elite-Feet-Dress-Rehearsal/17481642_pzzvG2#1330546036_kXbgWgb

mrcoons

OneMrEd wrote: »

I don't get that link at all when I'm not logged in. I don't know how you posted a screen shot but her is a link to my gallery.
http://edcrawford.smugmug.com/Dance/Elite-Feet-Dress-Rehearsal/17481642_pzzvG2#1330546036_kXbgWgb

When I view your gallery, click on Buy and then select a product the descriptions show just as they are supposed to. If you have Snag-It or Snipping Tool you can capture a screenshot and show us what you are seeing.

OneMrEd

I just figured it out with the help of SmugMug support (and everyone's help above). Some items offer additional details through a "more info" link and some do not. I kept using ones that did not.
Mark, I have SnagIt but whenever i insert the picture the forum says my text in the post is to long. Actually, the ability to post a picture via email is how SmugMug help figured my issue out. How do you get a screenshot in your post?

OneMrEd

Just testing the insert image feature

Dan7312

Use the add photo button in the reply dialog. You need to have the photo hosted somewhere so that you have a URL for it, you can't upload a photo to dgrin. I have a gallery for random stuff I want to post to a message. This is how I posted the image of the watch below. The watch image is from one of my smugmug galleries.

OneMrEd wrote: »

I just figured it out with the help of SmugMug support (and everyone's help above). Some items offer additional details through a "more info" link and some do not. I kept using ones that did not.
Mark, I have SnagIt but whenever i insert the picture the forum says my text in the post is to long. Actually, the ability to post a picture via email is how SmugMug help figured my issue out. How do you get a screenshot in your post?

mrcoons

Dan7312 wrote: »

Use the add photo button in the reply dialog. You need to have the photo hosted somewhere so that you have a URL for it, you can't upload a photo to dgrin. I have a gallery for random stuff I want to post to a message. This is how I posted the image of the watch below. The watch image is from one of my smugmug galleries.

What Dan said.