What do you do

brienicole

When your client tells you they dont like the way the prints print? They are too grainy? Some yep, were grainy. we shot in the snow and I cant help that. But what do I do? Do I refund? I fixed the luminence (sp) a bit but still grainy. Not all the photos either. Just some

ziggy53

May we see some full resolution examples, or at least some 100% crops?

tenoverthenose

What does snow have to do with grain?

brienicole

Im guessing the snow ones are the ones shes talking about., the camera was focusing on the snow not the couple so they are not super sharp. Low ISO on those so Im not sure, Im waiting to hear back as to which ones they were. If you go to my portfolio in weddings they are in my wedding gallery. The couple on page one. The ones I took in the bathroom of her getting ready were at 1600 because of lighting too.

tenoverthenose

Out of focus is a completely different problem than grain. I would never ever ever deliver an out of focus shot. It may look okay as a web rez, but when they order a print you will get burned.

Grain is grain, if it's there make it look organic. I guess it's hard to really know what's going on until you clarify with the client what her complaints are.

brienicole

tenoverthenose wrote: »

Out of focus is a completely different problem than grain. I would never ever ever deliver an out of focus shot. It may look okay as a web rez, but when they order a print you will get burned.

Grain is grain, if it's there make it look organic. I guess it's hard to really know what's going on until you clarify with the client what her complaints are.

Yes, Ill have to wait and hear from her. I knew the snow ones were oof and told her that, even showd her that. She wanted them anyways ;(

brienicole

Oh and you guys have been such a great help. Im still learning ( thats why Im cheap..haha)

brienicole

Brilliant idea. The bride happens to be expecting so I can offer to do her maternity or newborn shots free of charge! Wow, I feel like I can sleep tonight now thank you!

Sam

I don't see any snow images in your wedding gallery? I also don't see any noise in the images?

What I do see is some white balance, (skin tones too red / magenta), way to many tilted images, some with exposure issues. Also some nice images.

One thing to try for is consistency. Consistent style, color, exposure, etc.

Only show the client images you think represent you and your work. Don't show them out of focus images or grandma drooling.

Sam