Painfully slow SmugMug Android App
jake-bw
Registered Users Posts: 5 Beginner grinner
Greetings,
I have downloaded and installed the official SmugMug Android App on my T-Mobile myTouch4G. The app is very nice, and I log in to my SmugMug account, and can see my albums either by Categories or Galleries without any problems.
However, when I try to open an album and view the images within, the image thumbnails load very painfully slowly (if at all) with a screen full of many circling progress circles. If I try to view one of the individual pictures, the same thing happens - a long painful wait while I watch the progress circle circle over and over and over.
I've seen other comments about how quickly the app responds, so I'm wondering if there's something I'm missing in terms of setup of my app or online account or .... Any guidance would be greatly appreciated. Thanks.
j
I have downloaded and installed the official SmugMug Android App on my T-Mobile myTouch4G. The app is very nice, and I log in to my SmugMug account, and can see my albums either by Categories or Galleries without any problems.
However, when I try to open an album and view the images within, the image thumbnails load very painfully slowly (if at all) with a screen full of many circling progress circles. If I try to view one of the individual pictures, the same thing happens - a long painful wait while I watch the progress circle circle over and over and over.
I've seen other comments about how quickly the app responds, so I'm wondering if there's something I'm missing in terms of setup of my app or online account or .... Any guidance would be greatly appreciated. Thanks.
j
0
Comments
On what connection are you? If you're accessing the app via a cellular connection, try connecting your phone to a WiFi connection instead. That should speed up things. If that's the case, you may want to check your phone settings on what kind of cellular network you are. You may be in an area where only GSM or Edge is available and that may take time to load photos.
Sebastian
SmugMug Support Hero
Sebastian,
Thanks for the reply.
I realize I forgot to include in my original post that I am connected via wifi. I have the latest version of the SmugMug Android App (which I uninstalled and reinstalled without any noticeable effect on performance).
As part of my experimentation, I've installed JustPictures on my phone and set it up to access my SmugMug account. With it, access to my albums and photos is much, much quicker than using the SmugMug app. I'm not sure why the performance between the two would be so much different...
j
Hm, can you try closing all apps that are running on the phone to free as much memory as possible? It might be an issue with the phone not having sufficient free memory. Also try a reboot of the phone.
Memory requirements can differ between apps which might be why you're not seeing an issue with the other app.
What Android version are you on? Can you check if there may be an update available for it?
Sebastian
SmugMug Support Hero