Help with order

Marlene

Got an order today, and I asked for print delay. Made a few tweeks and asked to replace photo. Didn't replace in order, but in my gallery now without a watermark. Thought that changing file name may have messed things up so I deleted the unmarked photo from the gallery and tried to upload an unmarked photo to order. Now order says file is deleted, and it still only uploads to gallery w/o watermark. What am I missing here?

Andy

Marlene, we can help, please write our Support Heroes with order# and we'll help from the help desk.

Marlene

2321229 order number. Also tell me what I did wrong so that I won't repeat this. Do I submit full size image and crop on order. I watermark in lightroom before uploading toy gallery

docwalker

Marlene,

We recommend uploading the original when possible. But, you can upload a compressed version if you need to speed up the upload process. The key is to replace using the same size image. If you upload a different size it can cause problems. Our cropper allows customer to order multiple sizes of the same image. If you upload an image cropped to just one size, others may not fit. There is also a bug/limitation where if you replace with a cropped image it causes the crop area to be retained from the original image selected. I have fixed that for you. Can you take a look at the order and see if it looks ok now? If so, you can release it from proof delay. If not, email us at the help desk and refer to this thread and order number. Our heroes will be happy to help get things working correctly.

--Doc

denisegoldberg

Marlene wrote: »

...I watermark in lightroom before uploading to my gallery

Do you intend the purchased photo to still be watermarked? If your intent is to show the watermarks in your gallery but have the purchased photos clean (no watermark), I'd suggest using smug's watermark feature (instead of requiring the step of uploading a clean image when you sell a photo).

http://www.smugmug.com/help/custom-watermark-protection

--- Denise