Keywords aren't keywords?

jcdill

See this search result:

http://portfolio.jcdill.com/search/index.mg?searchType=InUser&NickName=JCDill&searchWords=Rhonda

The term Rhonda IS a keyword, put into the photo as a keyword in Lightroom. Why does Smugmug say it doesn't find a keyword for Rhonda, and yet it also finds the photos that HAVE the keyword Rhonda?

I think this is very confusing for my customers.

J Allen

jcdill wrote: »

See this search result:

http://portfolio.jcdill.com/search/index.mg?searchType=InUser&NickName=JCDill&searchWords=Rhonda

The term Rhonda IS a keyword, put into the photo as a keyword in Lightroom. Why does Smugmug say it doesn't find a keyword for Rhonda, and yet it also finds the photos that HAVE the keyword Rhonda?

I think this is very confusing for my customers.

If you remove this from your CSS:

/* Hide Gallery results, link to search all of Smugmug */
/* commented out for now:  .allusersearch, 

#galleryResults {
display:none;
}

And add this, you won't see any of that:

#otherSearches, #keywordResults h3,
#galleryResults, .searchResults .boxTop h3,
#relatedKeywords, #altRange, .allusersearch,
#keywordResults {display:none !important}

WinsomeWorks

jcdill wrote: »

See this search result:

http://portfolio.jcdill.com/search/index.mg?searchType=InUser&NickName=JCDill&searchWords=Rhonda

The term Rhonda IS a keyword, put into the photo as a keyword in Lightroom. Why does Smugmug say it doesn't find a keyword for Rhonda, and yet it also finds the photos that HAVE the keyword Rhonda?

I think this is very confusing for my customers.

Yes, that's ridiculous. We've been talking for ages about how bad the search results UI is for people, but so far, no changes. I've seen long-time site owners here get stumped by the UI because it's so weird. I wish SmugMug would finally do something about it. Thank you in advance for the fix, JAllen.

jcdill

Still trying to get search results to behave properly

J Allen wrote: »

If you remove this from your CSS:

And add this, you won't see any of that:

I don't want to keep users from seeing "any of that" - I only, ONLY, want to suppress PART of "that".

When I added your code I lost the links to search the parent sub-category, parent category, and my entire site on Smugmug - all useful links that I need to KEEP. (I sent my clients email that describes how they can expand their search to the parent sub-category, it's essential that this link is present in the search results.)

I needs search results to display the following essential and helpful items:

1) Photos that match the keyword.
2) Links to expand the search to parent groups (parent sub-category, parent category, the entire site).

But suppress the UNWANTED search results including:

3) The (bug) BOGUS "no matching keywords" result
4) The link to search ALL of SMUGMUG (taking MY customer away from MY site).


Thanks!


Now, a word for SmugMug management: I find it incredibly frustrating that I have to repeatedly beg other users of this forum for help in getting search results to behave properly because Smugmug doesn't just FIX their code to have search behave properly. This is not good customer service.

rainforest1155

jcdill wrote: »

See this search result:

http://portfolio.jcdill.com/search/index.mg?searchType=InUser&NickName=JCDill&searchWords=Rhonda

The term Rhonda IS a keyword, put into the photo as a keyword in Lightroom. Why does Smugmug say it doesn't find a keyword for Rhonda, and yet it also finds the photos that HAVE the keyword Rhonda?

Keyword results only return exact matches. You don't have a keyword names "rhonda" and therefore no direct keyword results are returned. The keyword is "rhonda weiss".
That said, searching for the full name doesn't work currently return any keyword restuls either due to a bug with regarding multi word keywords. That's been reported to our engineers. I'm sorry for any inconvenience. I've added a link to this thread to the bug report.

Though that bug doesn't affect the direct photo results from showing and searching for the full name brings up results in the "photos matching" section.

Sebastian

jcdill

rainforest1155 wrote: »

Keyword results only return exact matches.

Why isn't this configurable? Let the photographer, or the visitor, or both select if they want exact matches only, or not.

Why can't the photographer *easily* configure their page to show or not show the various options and links you create when someone does a search? This entire feature was badly spec'd and implemented.

jcdill

rainforest1155 wrote: »

That's been reported to our engineers. I'm sorry for any inconvenience. I've added a link to this thread to the bug report.

Can you, or one of your engineers, PLEASE tell me what I need to do in CSS to get search results to show the pieces I want, while suppressing/hiding the pieces I don't want? I've been trying to get this working correctly for MORE THAN 2 WEEKS.

jcdill

Bump - still waiting for an answer.

jcdill wrote: »

Can you, or one of your engineers, PLEASE tell me what I need to do in CSS to get search results to show the pieces I want, while suppressing/hiding the pieces I don't want? I've been trying to get this working correctly for MORE THAN 2 WEEKS.

Bump.

Andy

jcdill wrote: »

Bump.

JC Please write us as the help desk and we'll assist from there, thanks.