Download All: Not working

rhommelrhommel Registered Users Posts: 306 Major grins
edited July 24, 2011 in Bug Reporting
Hello Folks,

I was trying to download a gallery using TOOLS > DOWNLOAD ALL

I got the "PROCESSING" message wth "Hang tight, we're processing your request..."

problem is I never got the email, I did it yesterday and tried it again today and still no email.

I tried a couple of my galleries and none of them work...

need help! thanks! :help
Toronto Photographer

Comments

  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited July 22, 2011
    They've been having issues with the email not being sent, but you should be able to go back to it and be able to download. If not, try another browser until you get the email message.
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited July 24, 2011
    That sounds more like the gallery download hasn't finished processing. Contact our HelpDesk:
    http://www.smugmug.com/help/emailreal
    with a link to the gallery so we can take a look.
    Sebastian
    SmugMug Support Hero
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