lost a video in a significant way

ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
edited August 4, 2011 in SmugMug Support
I appear to have 'lost' a video in a gallery.
The only place I can see it is via a keyword for all videos of rats, and it's the first on on this page:
http://www.joinrats.com/keyword/videos%20of%20rats#P-5-15
("Two examples of shy rats meeting a new human and giving her some "tooth activity...")

This video was originally located - I saw it not 5 minutes ago - here:
http://www.joinrats.com/EarningTrust/RatsUsingTeeth/15630450_tn43k#816210567_GrUKt

Then I "collected" a different video and put it in the same gallery. It is this one:
http://www.joinrats.com/EarningTrust/RatsUsingTeeth/15630450_tn43k

That I did this seems to have affected the first one, which now no longer shows in the gallery at all (it wasn't a collected video, its home was there).

What's worse, from the keyword page of all videos of rats, these happen if you try to assess the missing video:
- if you click "see in original gallery", it does take you to the proper gallery, but the video isn't there: http://www.joinrats.com/EarningTrust/RatsUsingTeeth/15630450_tn43k#692695746_9ktM9
- if you click "share" and select get a gallery link (now, this is for the video as it appears in the keyword page), you get a link to a gallery where this video never resided (and isn't even relevant to the topic):
http://www.joinrats.com/RatHealth/TrimmingNails/TrimmingNailsDremel/14031111_mC3Me
- or share and select lightbox link, you are taken to the wrong video (the one and only video that is in this proper gallery, the one I collected there a couple of minutes ago): http://www.joinrats.com/EarningTrust/RatsUsingTeeth/15630450_tn43k#692695746_9ktM9-A-LB

I'd like to find the missing video and return it to http://www.joinrats.com/EarningTrust/RatsUsingTeeth/15630450_tn43k#816210567_GrUKt.

Please tell me it isn't lost. :uhoh

Comments

  • HeroOfCantonHeroOfCanton Registered Users Posts: 208 Major grins
    edited July 26, 2011
    Hi,

    I am looking into this, as soon as I have an answer I will post here. I just wanted you to know that we saw this and are working on it :D

    With best regards,
    Ryan W.
    SmugMug Support Hero
    Quality Engineer - My SmugMug Site

    Getting started on DGrin? Go here first!
    Contact a Support Hero: http://help.smugmug.com/customer/portal/emails/new
  • ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
    edited July 26, 2011
    HeroOfCanton wrote: »
    Hi,

    I am looking into this, as soon as I have an answer I will post here. I just wanted you to know that we saw this and are working on it :D

    With best regards,
    Ryan W.
    SmugMug Support Hero

    Thank you for letting me know. I'm trying not to sweat bullets, in part because I lost one of my hard drives and so I don't think I have this video anywhere else. :cry
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 26, 2011
    ChancyRat wrote: »
    I don't think I have this video anywhere else. :cry
    You can easily go here and save the movie to your computer:
    http://www.joinrats.com/keyword/videos%20of%20rats#692695746_9ktM9-A-LB
    Andy

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  • ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
    edited July 26, 2011
    Andy wrote: »
    You can easily go here and save the movie to your computer:
    http://www.joinrats.com/keyword/videos%20of%20rats#692695746_9ktM9-A-LB

    Oh good grief, the one variation on finding it that I didn't try. It sounds like the paths/access issues are independent of whether it exists at all. Thank you.
  • HeroOfCantonHeroOfCanton Registered Users Posts: 208 Major grins
    edited July 26, 2011
    I'm still trying to figure out why your code is pointing to that video but when you click on the link it redirects to another video. I'm glad we were able to find the video at least so you didn't lose it :D
    Quality Engineer - My SmugMug Site

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  • HeroOfCantonHeroOfCanton Registered Users Posts: 208 Major grins
    edited July 26, 2011
    Ok! Your video is back and working now, I downloaded it and the re-uploaded it to the same gallery and when I did that, all appears normal with your link.

    Let me know if I can do anything else for you :)

    Ryan W.
    SmugMug Support Hero
    Quality Engineer - My SmugMug Site

    Getting started on DGrin? Go here first!
    Contact a Support Hero: http://help.smugmug.com/customer/portal/emails/new
  • ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
    edited July 26, 2011
    HeroOfCanton wrote: »
    Ok! Your video is back and working now, I downloaded it and the re-uploaded it to the same gallery and when I did that, all appears normal with your link.

    Let me know if I can do anything else for you :)

    Ryan W.
    SmugMug Support Hero

    Thank you so much, miracle worker. :D But - we're almost there - the gallery link for the video (via the keywords page) still has the wrong gallery:
    http://www.joinrats.com/RatHealth/TrimmingNails/TrimmingNailsDremel/14031111_mC3Me
    Via the right gallery, the gallery link under share has the *right* gallery.
  • HeroOfCantonHeroOfCanton Registered Users Posts: 208 Major grins
    edited July 26, 2011
    It looks like when you get a link in the keyword page, the gallery link is wrong but the lightbox link is right, as you can see here: https://skitch.com/heroofcanton/fm66f/ but, like you mentioned, the links in the original galleries is correct.

    This is a bug that we noticed with images but didn't realize videos were effected too so thank you for helping us find it! I have reported it and we will get to work on it as soon as we can :)

    Let me know if I can do anything else for you!

    Ryan W.
    SmugMug Support Hero
    Quality Engineer - My SmugMug Site

    Getting started on DGrin? Go here first!
    Contact a Support Hero: http://help.smugmug.com/customer/portal/emails/new
  • ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
    edited July 26, 2011
    HeroOfCanton wrote: »
    It looks like when you get a link in the keyword page, the gallery link is wrong but the lightbox link is right, as you can see here: https://skitch.com/heroofcanton/fm66f/ but, like you mentioned, the links in the original galleries is correct.

    This is a bug that we noticed with images but didn't realize videos were effected too so thank you for helping us find it! I have reported it and we will get to work on it as soon as we can :)

    Let me know if I can do anything else for you!

    Ryan W.
    SmugMug Support Hero

    Aww, thanks much. Can you recommend an excellent but inexpensive hard-disk-recoverer that might recover all my videos? It's a dinky 2TB hard drive, not even half full but it's all gold to me. :sick :hurt:sick
  • HeroOfCantonHeroOfCanton Registered Users Posts: 208 Major grins
    edited July 26, 2011
    ChancyRat wrote: »
    Aww, thanks much. Can you recommend an excellent but inexpensive hard-disk-recoverer that might recover all my videos? It's a dinky 2TB hard drive, not even half full but it's all gold to me. :sick :hurt:sick

    I can't recommend anything specifically, I personally haven't had to use anything like that in a number of years now. headscratch.gif

    I would probably recommend starting a new thread in this forum: http://www.dgrin.com/forumdisplay.php?f=5

    I did a quick search on dgrin and I didn't see anything posted about recovery tools in the last 2-3 years so there might be something newer than what has been discussed.

    Good Luck :D
    Quality Engineer - My SmugMug Site

    Getting started on DGrin? Go here first!
    Contact a Support Hero: http://help.smugmug.com/customer/portal/emails/new
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited July 27, 2011
    ChancyRat wrote: »
    Oh good grief, the one variation on finding it that I didn't try. It sounds like the paths/access issues are independent of whether it exists at all. Thank you.
    The one thing I can say with confidence is that SM has NEVER lost anything that I've uploaded. I have over 500,000 images/videos online with them and I've downloaded each of them and they're okay. Every time something disappears, it's usually some sort of code issue rather than a storage issue. thumb.gif
    ChancyRat wrote: »
    Can you recommend an excellent but inexpensive hard-disk-recoverer that might recover all my videos? It's a dinky 2TB hard drive, not even half full but it's all gold to me. :sick :hurt:sick
    Seagate has a really good company they bought out that does recovery. I've talked to them before as I have 5 drives that need recovery. I don't buy anything but enterprise class 1.2M MTBF drives anymore because of this--it's not worth the risk.
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  • ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
    edited July 29, 2011
    SamirD wrote: »
    The one thing I can say with confidence is that SM has NEVER lost anything that I've uploaded. I have over 500,000 images/videos online with them and I've downloaded each of them and they're okay. Every time something disappears, it's usually some sort of code issue rather than a storage issue. thumb.gif
    Seagate has a really good company they bought out that does recovery. I've talked to them before as I have 5 drives that need recovery. I don't buy anything but enterprise class 1.2M MTBF drives anymore because of this--it's not worth the risk.

    Thanks, that's relieving about not losing videos. Would you share the name of the company that Seagate bought, that recovers disks? It's a Seagate disk that died. :tiptoe
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited July 30, 2011
    I think this is the Seagate company I was thinking of. The thing I remember about them was the ability to recover data directly from the platters themselves it the drive mechanism was too badly damaged.
    http://services.seagate.com/index.aspx
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  • ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
    edited July 30, 2011
    SamirD wrote: »
    I think this is the Seagate company I was thinking of. The thing I remember about them was the ability to recover data directly from the platters themselves it the drive mechanism was too badly damaged.
    http://services.seagate.com/index.aspx

    Thanks very much. I believe what happened with the disk is that I left it plugged into the adapter (for weeks?)... i don't know if it makes a difference if the "engine" died, or the disk was 'burned' out as a result, or or... I will ask them!
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited July 31, 2011
    If it is an external drive that uses a power supply, I'd see if I can find another known working power supply with the same voltage and amperage. If this power supply gets the drive working, it was the power supply and the drive is fine. thumb.gif

    Otherwise, you can disassemble the external casing and mount the drive internally. Sometimes the enclosure electronics die and not the drive itself.
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  • ChancyRatChancyRat Registered Users Posts: 2,141 Major grins
    edited August 2, 2011
    SamirD wrote: »
    If it is an external drive that uses a power supply, I'd see if I can find another known working power supply with the same voltage and amperage. If this power supply gets the drive working, it was the power supply and the drive is fine. thumb.gif

    Otherwise, you can disassemble the external casing and mount the drive internally. Sometimes the enclosure electronics die and not the drive itself.

    You are so kind to give me tips ... however .... wish I could say I'll 'get right on it' but
    more likely I'll be calling someone for help.rolleyes1.gifdgrinrolleyes1.gif
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited August 4, 2011
    ChancyRat wrote: »
    You are so kind to give me tips ... however .... wish I could say I'll 'get right on it' but
    more likely I'll be calling someone for help.rolleyes1.gifdgrinrolleyes1.gif
    No problem. thumb.gif You can pass this onto the person that's helping you. :D
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