Facebook Authenticating

imagesbytmarieimagesbytmarie Registered Users Posts: 30 Big grins
edited August 16, 2011 in SmugMug Support
I am trying to log into my account. Before I can log in, it starts facebook authenticating. It logs me into www.ipictureitportraits.com. That is not my account. My account is www.Imagesbytmarie.com
It is an endless loop of authenticating with facebook. it does not give me the option to NOT authenticate with Facebook.

I cannot log in and do anything with my settings. I have written support about three weeks ago about this and then again today.

Please let me know what I can do about this. Please!! :dunno:dunno:dunno:dunno:dunno:dunno:bow:bow:bow:bow:bow:bow:bow:bow:bow:bow
www.ImagesByTMarie.com
www.Facebook.com/ImagesByTMarie

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 16, 2011
    Hi, please email our support heroes, we can assist you personally http://help.smugmug.com
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • imagesbytmarieimagesbytmarie Registered Users Posts: 30 Big grins
    edited August 16, 2011
    I have emailed them. Twice now. I usually get a response back from you guys pretty instantly..... but have not received anything this time!


    **Edited to add that I have just emailed again. Thanks!
    www.ImagesByTMarie.com
    www.Facebook.com/ImagesByTMarie
  • TheOnlookerTheOnlooker Registered Users Posts: 168 Major grins
    edited August 16, 2011
    imagesbytmarie wrote: »
    I have emailed them. Twice now. I usually get a response back from you guys pretty instantly..... but have not received anything this time!


    **Edited to add that I have just emailed again. Thanks!

    It looks like Tyree took care of you about an hour ago. Please try checking your bulk/spam mail to see if it might have gotten stuck in there.

    The short of the email is that you should try clearing your browser cache and try logging in again.... Do you have two accounts by chance?

    -Kevin
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