Smugmug Down...Again.

HoldyourfireAlHoldyourfireAl Registered Users Posts: 112 Major grins
edited September 19, 2011 in SmugMug Support
Just as I'm getting some work done...BAM!...Smugmug goes down AGAIN!!!! What the frig is up with this site?!?!?!? I've never seen a site go down so much & it's always at night, on the east coast, when I NEED it to be up.

DAMMIT!
DAMMIT!
DAMMIT!
DAMMIT!
DAMMIT!

Unhappy customer...AGAIN!

Comments

  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited August 17, 2011
    It's up here.
    Al - Just a volunteer here having fun
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  • carolinecaroline Registered Users Posts: 1,302 Major grins
    edited August 17, 2011
    Allen wrote: »
    It's up here.


    And here!
    Mendip Blog - Blog from The Fog, life on the Mendips
    www.carolineshipsey.co.uk - Follow me on G+

    [/URL]
  • HoldyourfireAlHoldyourfireAl Registered Users Posts: 112 Major grins
    edited August 17, 2011
    Back now. I'm in New Jersey. It never fails. Around 11PM or later, just as I'm about to get caught up...BAM! Site down! It happens A LOT! I would get it if this was a new site, but it's not. Don't they have back-up servers?
    :(
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited August 18, 2011
    They have really good backups of the data, but their serving infrastructure always needs constant work and has things broken all the time as they add new features that break other perfectly working things. It's annoying to say the least.

    I hope they get to a point soon when they can get past these type of reliability issues. You can only go so far in business with an unreliable partner.
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 18, 2011
    SamirD wrote: »
    They have really good backups of the data, but their serving infrastructure always needs constant work and has things broken all the time as they add new features that break other perfectly working things. It's annoying to say the least.

    I hope they get to a point soon when they can get past these type of reliability issues. You can only go so far in business with an unreliable partner.

    We weren't down last night as far as I can see (I was not online but I checked around) ... perhaps it was something else, I'd be happy to investigate for the OP.
    Andy

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  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited August 18, 2011
    Andy wrote: »
    We weren't down last night as far as I can see (I was not online but I checked around) ... perhaps it was something else, I'd be happy to investigate for the OP.
    I didn't see any outages recently, but I could sympathize with the OPs frustration. But it is assuring knowing that SM has never lost a thing. thumb.gif
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
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  • HoldyourfireAlHoldyourfireAl Registered Users Posts: 112 Major grins
    edited September 16, 2011
    OMG!!!! Again!!! Read only mode!!! Once again, I will have to stay up hours late because SmugMug is constantly doing maintenance. Arrrggghhhh!!!
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 16, 2011
    HoldyourfireAl wrote: »
    OMG!!!! Again!!! Read only mode!!! Once again, I will have to stay up hours late because SmugMug is constantly doing maintenance. Arrrggghhhh!!!

    Hi Al, I'm very sorry we upset you - we have regularly scheduled maintenance window on Thursday nights from 10pm PT to 1am PT. We don't use it every week, and we rarely use all of the time allotted. We usually give a heads up that we're using it on http://facebook.com/smugmug on http://twitter.com/smugmug and http://twitter.com/smugmugstatus and also on our status site, http://status.smugmug.com - but last night we didn't, due to something coming up very late on Thursday. We're very sorry.

    More on our maintenance window, here: http://www.dgrin.com/showthread.php?t=182328
    Andy

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  • Dave EnglishDave English Registered Users Posts: 46 Big grins
    edited September 18, 2011
    Smugmug, for me, has been seriously ropey this weekend. The slideslow doesn't work and my website has been dropping alot.

    Oh well. Updated for today. Maybe it'll be better tomorrow....

    ne_nau.gif
    http://littledave.smugmug.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 18, 2011
    Dave English wrote: »
    Smugmug, for me, has been seriously ropey this weekend. The slideslow doesn't work and my website has been dropping alot.

    Oh well. Updated for today. Maybe it'll be better tomorrow....

    ne_nau.gif

    We've been up all day with no problems, Dave. Please write our heroes, we can help diagnose any connection problems. http://help.smugmug.com
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Dave EnglishDave English Registered Users Posts: 46 Big grins
    edited September 19, 2011
    Andy wrote: »
    We've been up all day with no problems, Dave. Please write our heroes, we can help diagnose any connection problems. http://help.smugmug.com

    Cheers. I'll bare that in mind as it doesn't seem too bad at the moment.

    clap.gif
    http://littledave.smugmug.com/
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