Trouble uploading photos

USAIR

Have tried to upload photos to this gallery a few times over the last two days but no success.
The file/photo is large (11.4mb) but it's under the max

Help :dunno

Thanks
Fred

Andy

USAIR wrote:

Have tried to upload photos to this gallery a few times over the last two days but no success.
The file/photo is large (11.4mb) but it's under the max

Help

Thanks
Fred

fred, which uploader, what os and browser are you using? did you report to help@smugmug.com?

USAIR

andy wrote:

fred, which uploader, what os and browser are you using? did you report to help@smugmug.com?

I am using Windows XP
And the Windows Internet Explorer uploader
It seems to be sending the file but it just doesn't show up in the gallery

I am sending a message to smugmug now

Thanks
Fred

Andy

USAIR wrote:

I am using Windows XP
And the Windows Internet Explorer uploader
It seems to be sending the file but it just doesn't show up in the gallery

I am sending a message to smugmug now

Thanks
Fred

fred, check and be sure you're uploading a valid .jpg okay? also, try the "one at a time" uploader, just for kicks, ok?

USAIR

andy wrote:

fred, check and be sure you're uploading a valid .jpg okay? also, try the "one at a time" uploader, just for kicks, ok?

Thank you Andy
I will give it a try

Fred

USAIR

Also not sure if this has anything to do with this but the photo is 40' X 15' in photoshop

And I did just now check out the jpg and as far as I can tell it is a valid .jpg
Double click on it and Windows Picture and Fax Viewer shows the photo

Thanks
Fred

Andy

USAIR wrote:

Also not sure if this has anything to do with this but the photo is 40' X 15' in photoshop

And I did just now check out the jpg and as far as I can tell it is a valid .jpg
Double click on it and Windows Picture and Fax Viewer shows the photo

Thanks
Fred

are you sure the photo is less than 16mb (if you are a pro account holder) or 8mb (if you are a standard or power user?)

USAIR

andy wrote:

are you sure the photo is less than 16mb (if you are a pro account holder) or 8mb (if you are a standard or power user?)

I am a pro user the file is 14.27 reported by PS and 14.2 in windows
Photo dem are 24401 X 9300.
I also tried Firefox and used the standard uploader and it did not work either

Just for the heck of it I tried a different photo but same gallery and it took the photo and displayed it no problem
So now I am really confused must be something about the photo ...but I don't know what ?
I scanned my computer and scanned the photo no virus

I guess I will try to make a new .jpg from the .psd

I do thank you for your time and help Andy and also John via email

Fred

Andy

USAIR wrote:

I am a pro user the file is 14.27 reported by PS and 14.2 in windows
Photo dem are 24401 X 9300.
I also tried Firefox and used the standard uploader and it did not work either

Just for the heck of it I tried a different photo but same gallery and it took the photo and displayed it no problem
So now I am really confused must be something about the photo ...but I don't know what ?
I scanned my computer and scanned the photo no virus

I guess I will try to make a new .jpg from the .psd

I do thank you for your time and help Andy

Fred

fred, it's too big. 48mpx is the limit, my friend take it down some and you'll be fine.

USAIR

andy wrote:

fred, it's too big. 48mpx is the limit, my friend take it down some and you'll be fine.

I am not so sure the photo is worthy of all the fuss


Resized to 4800 X 1829...I'll have to read about max size later

Thanks Andy and John

I think I go and drink a beer and lie down for a while :slosh
I hate Mondays

Fred