Using Sub-categories causes galleries to disappear

offcamberoffcamber Registered Users Posts: 43 Big grins
edited September 21, 2011 in SmugMug Support
On my site, I have the standard category for "Sports". I noticed earlier today that one of the galleries was missing. I could not find it anywhere on my site but remembered I'd sent an email with a link to that gallery a few weeks ago. I found that link and I could view the gallery, but when I looked in the Sports category it did not show up. Since that gallery had been created I had created some sub-categories in sports. It appears that any gallery that I hadn't assigned to a sub-category in "Sports" is not showing. I just created a gallery called "Crazy Bug" in the sports category and added a photo to it, but when I view "Sports" there is no such gallery listed. However, clicking the link http://offcamber.smugmug.com/Sports/Crazy-Bug takes me to the gallery. My concern is that I may have numerous galleries that I have "lost" because they aren't showing up. How can I verify that this isn't happening within my other categories and how can I get them back?

Thanks,
Bob

Comments

  • HeroOfCantonHeroOfCanton Registered Users Posts: 208 Major grins
    edited September 20, 2011
    Hi Bob,

    If I look at your site for that Crazy-Bug gallery, this is what I see:

    https://skitch.com/heroofcanton/f4uw5/

    Which is where it should be as a gallery within the Sports category and not a sub-category of sports. Is that it or am I missing something?

    Standing by,
    Ryan W.
    Quality Engineer - My SmugMug Site

    Getting started on DGrin? Go here first!
    Contact a Support Hero: http://help.smugmug.com/customer/portal/emails/new
  • offcamberoffcamber Registered Users Posts: 43 Big grins
    edited September 20, 2011
    Odd, so I'm totally not getting the sports galleries section at all on my work machine. I'm on my laptop now and I'm getting it. Sure enough, checked it on my work laptop and the page ends and doesn't scroll. I guess I should have checked my other machine. Updating firefox now and seeing if that resolves it. I get the "galleries" on other categories on that machine,just not for sports.
  • HeroOfCantonHeroOfCanton Registered Users Posts: 208 Major grins
    edited September 20, 2011
    Hi Bob,

    That is strange for sure. I'm not sure if updating will clear you cache and cookies, it usually doesn't so please make sure to give that a go. If you are still having issues, please let me know the OS and the version of the browser your are using and I will try to replicate that on my various testing platforms.

    Standing by,
    Ryan W.
    Quality Engineer - My SmugMug Site

    Getting started on DGrin? Go here first!
    Contact a Support Hero: http://help.smugmug.com/customer/portal/emails/new
  • offcamberoffcamber Registered Users Posts: 43 Big grins
    edited September 21, 2011
    Updated Firefox and all is well on this machine. Cleared the cache as well so that might have been it.
    HeroOfCanton wrote: »
    Hi Bob,

    That is strange for sure. I'm not sure if updating will clear you cache and cookies, it usually doesn't so please make sure to give that a go. If you are still having issues, please let me know the OS and the version of the browser your are using and I will try to replicate that on my various testing platforms.

    Standing by,
    Ryan W.
  • HeroOfCantonHeroOfCanton Registered Users Posts: 208 Major grins
    edited September 21, 2011
    Good to hear, I'm glad you got it sorted clap.gif
    Quality Engineer - My SmugMug Site

    Getting started on DGrin? Go here first!
    Contact a Support Hero: http://help.smugmug.com/customer/portal/emails/new
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