Locked out
TonyCooper
Registered Users Posts: 2,276 Major grins
I dunno how I got logged out (I usually stay logged in) from my
SmugMug site, but I can't get back in. At "sign in", it says Welcome
Back, I enter my email addy and password, and nothing happens. No
error message, no log in.
I recently changed my email address from tony_cooper213@earthlink.net
to tonycooper214@gmail.com. I case I did something wrong about the password,
I clicked to have my password sent to me. It won't accept either the old or
the new email addy.
PS This is not during the maintenance time on Thursday.
SmugMug site, but I can't get back in. At "sign in", it says Welcome
Back, I enter my email addy and password, and nothing happens. No
error message, no log in.
I recently changed my email address from tony_cooper213@earthlink.net
to tonycooper214@gmail.com. I case I did something wrong about the password,
I clicked to have my password sent to me. It won't accept either the old or
the new email addy.
PS This is not during the maintenance time on Thursday.
Tony Cooper - Orlando, Florida
http://tonycooper.smugmug.com/
http://tonycooper.smugmug.com/
0
Comments
There are a few differences between the email address you list here @gmail and the one in your account. Can you try logging in with your account nickname (tonycooper) and your password and let me know if that works? If you get in, you can go to your Control Panel -> Settings tab and change the email address or verify what you have there.
If you are still having issues, would you mind shooting us an email at help@smugmug.com so that we can go through some security checks before delving further in? We certainly don't want to do that here in an open forum
Standing by,
Ryan W.
Getting started on DGrin? Go here first!
Contact a Support Hero: http://help.smugmug.com/customer/portal/emails/new