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Safari / Firefox Image Not Loading

JonkyJonky Registered Users Posts: 13 Big grins
edited October 4, 2011 in SmugMug Pro Sales Support
When using Firefox or Safari some of my images (not photography) do not load, and it happens at random. These images are on my server and when I check the url's that are being targeted in the src they work.

It seems completely random, for example on this page:
http://anacapaeventphotography.smugmug.com/gallery/19280281_rN5tms#1505319578_HXnbZDk
When you load the page:
Sometimes the images of the photographers show up, sometime none show up, sometimes only 1-2 will show up. It seems to happen without consistency.

This happens on multiple computers, pc and mac. This is happening on all my pages.

Also, it doesn't matter if the img is inserted via html or it is an image replacement via CSS, sometimes it shows sometimes they don't.

Mysteriously IE seems to work fine (when is that ever the case pfft).


The images in question:
The logo, the white background in center stage, some of the luggage tags, the About Us images.

Thank you so much.

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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited October 2, 2011
    Hi Jonky,

    The photos linked to in the gallery description use a domain that may not be set up properly. Accessing the domain, I get a SmugMug error page that comes up for a domain that is set up to work with SmugMug, but hasn't been claimed by any SmugMug account yet:
    http://dl.dropbox.com/u/283274/sc4/20111002124201-00465x0112242.jpg
    (www.anacapaeventphotography.com)

    Therefore it's no wonder that your non SmugMug photo links don't work for me (like http://www.anacapaeventphotography.com/images/CrewTag.png ).

    If you wish to use that domain with SmugMug, please set it up as instructed in the DIY section here:
    http://help.smugmug.com/customer/portal/articles/93340-setting-up-a-custom-hostname-domain

    Note that if you set up the www host of the domain, you couldn't use any content hosted at your domain host.

    For further questions, email our HelpDesk with details on what you'd like to do:
    http://help.smugmug.com/

    Sebastian
    Sebastian
    SmugMug Support Hero
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    JonkyJonky Registered Users Posts: 13 Big grins
    edited October 4, 2011
    So here is the issue....
    Originally when I was building the site the client had their website hosted on a server. I was told I could put all the site images (graphics) inside that server.

    With out telling me the client later redirected the domain name to smugmug, thus the original target links no longer work because www.anacapaeventphotography.com now exists on smugmug (not the old server).

    In other words the target links to the images are now invalid.


    Where do other smugmugers store their images such as borders, backgrounds, logos, display text, etc??

    Normally one has an images folder on their server.

    In the easy customizer I uploaded the background and the favicon. The title on the flyout box says "My Site Files Gallery"...where is that? Can I upload my other image to that and then point the img src there?
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    AllenAllen Registered Users Posts: 10,013 Major grins
    edited October 4, 2011
    Jonky wrote: »
    So here is the issue....
    Originally when I was building the site the client had their website hosted on a server. I was told I could put all the site images (graphics) inside that server.

    With out telling me the client later redirected the domain name to smugmug, thus the original target links no longer work because www.anacapaeventphotography.com now exists on smugmug (not the old server).

    In other words the target links to the images are now invalid.


    Where do other smugmugers store their images such as borders, backgrounds, logos, display text, etc??

    Normally one has an images folder on their server.

    In the easy customizer I uploaded the background and the favicon. The title on the flyout box says "My Site Files Gallery"...where is that? Can I upload my other image to that and then point the img src there?
    It's probably an unlisted gallery in the Other category.
    Al - Just a volunteer here having fun
    My Website index | My Blog
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