Need help setting up a custom url

Green_Hornet

Hello there,

I managed to redirect my subdomain to my smugmug domain:
http://photo.janriggert.com

But when I try to enter my subdomain at the Smugmug settings page,
I get this error:



What is this CNAME? My webhost is All-Inkl.com

Thank you in advance,
Jan

docwalker

Jan, for the subdomain to work you must setup a CNAME. ie.

photo CNAME domains.smugmug.com

It looks like your domain host is using a forward or some other type of redirect and those will not work. It must be a CNAME.

I recommend you turn off what is currently setup and contact us on the help desk with your domain host login information. One of the domain heroes will set it up for you.

Green_Hornet

docwalker wrote: »

contact us on the help desk with your domain host login information. One of the domain heroes will set it up for you.

Will do.

Thanks, Jan

Green_Hornet

Just as an info for other users with the same problem.

It turned out that I am not allowed to change the DNS settings (which is need for the CNAME redirecting).
I would have to upgrade my webhost account. Which I dont want ($$$).

Now I just have a regular redirection... Or I make a simple (invisible) HTML-frameset, and just load the SmugMug gallery into that. Might try that and see if any other problems occur.

However, the SmugMug guys have been very helpful. Thumbs up!

/Jan

rainforest1155

Hi Jan,

As a note, we advise against frame or masked forwarding / redirecting as it will likely cause problems with password protected galleries and our shopping cart. Basically any part of the site using cookies may be affected. You can identify such an unsupported forwarding if the address in your browser's address bar is stuck on your domain and doesn't reflect any links you click on your SmugMug site.

Sebastian

Green_Hornet

Thanks for the info!

I removed the frame forwarding, because everytime you load a new page it flashes white for the fraction of a second.

All the best, Jan