How to Fix Domain Problems

6783Hiker

I was told something is wrong with my domain setting or something like that and the is was opening in frames??

Allen

6783Hiker wrote: »

I was told something is wrong with my domain setting or something like that and the is was opening in frames??

I moved your post to the support forum. Someone will see it here quicker.
A couple replies from the past.

We are discouraging our customers from using frames. It's a protective measure, becuase in order for your site security (for example, passworded galleries may never unlock) and transaction security (you can't add items to the shopping cart) to work properly, your visitors need to be directed to your site via CNAME Aliasing not webforwarding with Frames

A form of URL forwarding or redirecting that doesn't change the name of the URL uses Frames, sometimes called URL Frame. URL Frame displays your smugmug page through a window on your registrar's server, which prevents us from reading or writing user cookies. That means we can't remember their gallery preferences, can't keep them logged into password-protected galleries, and your shopping cart won't work.

6783Hiker

Allen I cant thank you enough for all of your help sir! I know you may here this a lot but I feel like I am becoming a pain in your side. Again Thank You so much for your help thus far!!

docwalker

James, Contact us on the help desk with your domain host login information if you want us to set it up for you. It appears that you are forwarding your domain or using some other technique besides a CNAME which is required for the domain to work correctly with your SmugMug site.

6783Hiker

Okay now when I go to www.jamesmoserphotography.com the site is not found?

6783Hiker

opps!! now it is back up!