Quite a few hiccups lately?
jww
Registered Users Posts: 449 Major grins
Not that there have been many outages over the past several months, but it seems the past few weeks there have been more than a few. From looking at the status page, there have been eight since Oct 4. Most are like 30 minutes to an hour, but sometimes this has been right during peek customer usage of my site. Hopefully they come back later, but as an event shooter I'm not always sure they do.
Other than the status page, I don't see any info on what the issues are, what was resolved and if there is a chance of it coming back until a larger fix or update is going in. Is there any more detailed information than the status page? Just someplace to give me a better warm and fuzzy feeling over the "Oh no we are down" to the "All clear, everything is ok!" that seems to be the bulk of the status page?
Much love and thanks! :thumb:lust
Other than the status page, I don't see any info on what the issues are, what was resolved and if there is a chance of it coming back until a larger fix or update is going in. Is there any more detailed information than the status page? Just someplace to give me a better warm and fuzzy feeling over the "Oh no we are down" to the "All clear, everything is ok!" that seems to be the bulk of the status page?
Much love and thanks! :thumb:lust
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Comments
Yeah, this is really getting old. It has gotten to the point that if you use Smugmug for photo hosting, you need to have a backup site. Last night, uploaded photos weren't in the gallery, some galleries with newly uploaded photos were totally empty and the dreaded "processing image" was back. If we have to have something like Zenfolio to use when Smugmug is out of service, why keep Smugmug?
Wayne
Well... I wasn't going that far! I was just hoping to get a bit more info from them so I could have a better feel for what was going on. I now see on their status page they have indeed given us a ton of info and appreciate the update. That was all I was hoping for.
Thanks guys!
jww
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Wayne, we do understand that such issues are a big inconvenience to our customers and we do try our best to resolve any issues that crop up as soon as possible while still gathering information on what caused the problem to be able to prevent the issue from reoccurring.
Sometimes the source of an issue can't be tracked down immediately and requires additional monitoring / logging to gather sufficient data.
SmugMug Support Hero
Here we go again. Smugmug is down and the status page shows all is well, everything green.
Wayne
Wayne, we weren't down this morning. What happened on your site? Email the help desk please
Support Hero
http://status.smugmug.com/services/entire-site
Support Hero
I have host-tracker, uptimerobot, and pingdom watching my sites for me. And then when they go down, I get a text message on my phone. And my phone is under my pillow and my touchpad beside that. I can diagnose things from bed and determine if it warrants getting up and fixing it on the spot or just going back to sleep.
The hotel business isn't much better either--I remember staying up until 4am once dealing with an issue to wake backup at 5am for another 16hr day of work.
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