Anyone Have Problems with Email Uploading?

SamirDSamirD Registered Users Posts: 3,474 Major grins
edited January 2, 2012 in SmugMug Support
I just got a complaint from one of my users saying the image he uploaded didn't work. He's used it before, so I know he knows how it works. I told him to double-check the subject line since it's case-sensitive. I don't have any other info, so there's no point in contacting the help desk. I just want to see if anyone else is having an issue so post up if you've seen anything unusual!
Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
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Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 19, 2011
    We were RO for a few minutes just now, but we're back in full mode. That might explain it.
    Andy

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  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited October 19, 2011
    Andy wrote: »
    We were RO for a few minutes just now, but we're back in full mode. That might explain it.
    Thank you Andy. That does most definitely explain it. thumb.gif

    So what will happen to the photo sent? Will it retry according to normal email protocol until SM receives it? Or did SM receive it and it's sitting in a queue? Or something else? headscratch.gif

    I don't want to tell my user they have to re-upload something unless it's absolutely necessary. That makes me look unprofessional.
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 19, 2011
    SamirD wrote: »
    Thank you Andy. That does most definitely explain it. thumb.gif

    So what will happen to the photo sent? Will it retry according to normal email protocol until SM receives it? Or did SM receive it and it's sitting in a queue? Or something else? headscratch.gif

    I don't want to tell my user they have to re-upload something unless it's absolutely necessary. That makes me look unprofessional.

    I think it'll be processed in due course - we're a tiny bit backed up in the upload queue.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited October 19, 2011
    Andy wrote: »
    I think it'll be processed in due course - we're a tiny bit backed up in the upload queue.
    Sounds great. I'll let him know.
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited January 1, 2012
    I just had someone else tell me that they're having trouble sending an image as an attachment. Anything going on besides the brief issues yesterday? headscratch.gif
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 1, 2012
    SamirD wrote: »
    I just had someone else tell me that they're having trouble sending an image as an attachment. Anything going on besides the brief issues yesterday? headscratch.gif

    Negative.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited January 2, 2012
    Seems like they tried to upload during the outage. They tried again and all is good. thumb.gif
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
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