"Download all" option not sending me a link...

cal_gecko

Today, I clicked the "download all" option to send myself a link to a zip file of the photos in a gallery (to forward to a friend), and instead of sending me a link, it started to download all the images to my computer... did you change this feature?

duren

happening here also
See here also:
http://dgrin.com/showthread.php?t=207793

cal_gecko wrote: »

Today, I clicked the "download all" option to send myself a link to a zip file of the photos in a gallery (to forward to a friend), and instead of sending me a link, it started to download all the images to my computer... did you change this feature?

rainforest1155

Zip files are valid for 14 days as the email with the download link indicates. You can't request a new download while the old one is still active. You can just check back in your email history to look for the download link you requested prior.
If you can't locate the email, send an email to the HelpDesk with the link to your gallery:
http://help.smugmug.com/

SamirD

rainforest1155 wrote: »

You can just check back in your email history to look for the download link you requested prior.
If you can't locate the email, send an email to the HelpDesk with the link to your gallery:
http://help.smugmug.com/

There is a real problem here. I've had this problem as well where the email was never sent by SM. SM really needs to look into this instead of making us request the link over and over again. I actually stopped using download all because of this. Too much of a pain to request a link 30% of the time I used the feature. I even provided detailed documentation of the error to the helpdesk and still no resolution. And this was months ago! I'm actually shocked to see anyone still having this issue.