Slow this morning?

ZanottiZanotti Registered Users Posts: 1,411 Major grins
edited October 31, 2011 in SmugMug Support
I am trying to upload w/o success.

I checked all the usual spots - no warning, but my upload speeds are glacial. Seems like confirming image is taking extra long.

Anything?
It is the purpose of life that each of us strives to become actually what he is potentially. We should be obsessed with stretching towards that goal through the world we inhabit.

Comments

  • mrcoonsmrcoons Registered Users Posts: 653 Major grins
    edited October 30, 2011
    Slow as in stopped for me. I can upload to Flickr or 500px but not to Smugmug. ACDSee tells me that Smugmug's server is not responding.
    Mark
    Smugmug site
    Blog Portfolio
    Facebook
  • ZanottiZanotti Registered Users Posts: 1,411 Major grins
    edited October 30, 2011
    I hate when the notifications that there are site problems trail the actual issues by hours.

    I know the time SM is down is small, but my chances of me hitting it are almost 100%! I always seem to have issues with uploads or downloads. I didnt know Sunday morning was problematic, but isnt this when many pro's do their work?

    Smugbug......
    It is the purpose of life that each of us strives to become actually what he is potentially. We should be obsessed with stretching towards that goal through the world we inhabit.
  • mrcoonsmrcoons Registered Users Posts: 653 Major grins
    edited October 30, 2011
    Zanotti wrote: »
    I hate when the notifications that there are site problems trail the actual issues by hours.

    I know the time SM is down is small, but my chances of me hitting it are almost 100%! I always seem to have issues with uploads or downloads. I didnt know Sunday morning was problematic, but isnt this when many pro's do their work?

    Smugbug......

    Have you written to the Help Desk to report your problem? You'll get faster results that way.
    Mark
    Smugmug site
    Blog Portfolio
    Facebook
  • SventekozSventekoz Registered Users Posts: 500 Major grins
    edited October 30, 2011
    FWIW, I'm also having problems uploading and with image processing once the shots get to the server.
    John
  • SventekozSventekoz Registered Users Posts: 500 Major grins
    edited October 30, 2011
    And now it's down - of course at the worst possible time for me. Sigh...

    This sort of problem seems to be becoming more frequent. I hope something is done about it.
    John
  • photosignalsphotosignals Registered Users Posts: 18 Big grins
    edited October 30, 2011
    mwink.gif Status page says all is well so the error I get logging in and / or uploading must be due to the complete lack of alcohol today ...
    http://photosignals.smugmug.com
  • ZanottiZanotti Registered Users Posts: 1,411 Major grins
    edited October 30, 2011
    mrcoons wrote: »
    Have you written to the Help Desk to report your problem? You'll get faster results that way.

    Not necessarily true. One needs to know if its on our end or SM end. If everyone has an issue, then writing the help desk does no good.

    I wish SM was more consistant about warning of issues.

    Go to their facebook page, many others have similar issues.
    It is the purpose of life that each of us strives to become actually what he is potentially. We should be obsessed with stretching towards that goal through the world we inhabit.
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited October 30, 2011
    We're looking into the issue. For current status updates, you can view our status page:
    http://status.smugmug.com/

    My apologies for any inconvenience.
    Sebastian
    SmugMug Support Hero
  • wslamwslam Registered Users Posts: 277 Major grins
    edited October 30, 2011
    Status says everything is back to normal, but I still cannot upload.
    ws, photos.lam.ws
  • ZanottiZanotti Registered Users Posts: 1,411 Major grins
    edited October 30, 2011
    I am afraid that the status site and reality are divergent most times.......
    It is the purpose of life that each of us strives to become actually what he is potentially. We should be obsessed with stretching towards that goal through the world we inhabit.
  • wayne861wayne861 Registered Users Posts: 96 Big grins
    edited October 30, 2011
    rainforest1155 wrote: »
    We're looking into the issue. For current status updates, you can view our status page:
    http://status.smugmug.com/

    My apologies for any inconvenience.

    What good is the status page when it shows all is well, when Smugmug is down, yet again.
  • ukaskewukaskew Registered Users Posts: 17 Big grins
    edited October 30, 2011
    Slow for me an hour ago, now it won't let me log in let alone attempt to upload any photos (I'm in the UK). Support site showing all is well but it's certainly not.

    Seems to be a pretty common thing lately. I've been a member for 7 years and could count the number of downtime periods I noticed on one hand for the whole of the first 6 years...but this year (particularly the past few months) it feels like everything is getting progressively worse.
  • Allen42Allen42 Registered Users Posts: 39 Big grins
    edited October 30, 2011
    Still slow & Problems @ 11:20 CST
    The HTML5 uploader doesn't load from fireFox. My Lightroom uploader times out. The simple (java) uploader uploads the file fast, but takes forever to confirm each file, so stalls at three files.

    Help!
  • wayne861wayne861 Registered Users Posts: 96 Big grins
    edited October 30, 2011
    Allen42 wrote: »
    The HTML5 uploader doesn't load from fireFox. My Lightroom uploader times out. The simple (java) uploader uploads the file fast, but takes forever to confirm each file, so stalls at three files.

    Help!

    Yeah, some files won't load at all and many of the ones that do make it are back in the dreaded "processing image" feature again. Smugmug may not be in read only mode now, but it is still unusable, so it is still down and the status page still says all ok.

    Wayne
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 30, 2011
    We had another Read Only for a few minutes about 45 mins ago - site is up and working now, if you are having trouble uploading or anything at all, please write our heroes http://help.smugmug.com

    I'm in the Northeast, one of 1.5 million w/out power so trying to keep on top of things via 3G ....
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Erick LErick L Registered Users Posts: 355 Major grins
    edited October 30, 2011
    Andy wrote: »
    We had another Read Only for a few minutes about 45 mins ago - site is up and working now

    Still down.
    Erick - borealphoto.com
    borealphoto.smugmug.com
  • ZanottiZanotti Registered Users Posts: 1,411 Major grins
    edited October 30, 2011
    Still down 1:54pm EST
    Sorry about your power Andy.

    I was at PDN yesterday and got stranded in Philly coming home from NYC!
    It is the purpose of life that each of us strives to become actually what he is potentially. We should be obsessed with stretching towards that goal through the world we inhabit.
  • JeffroJeffro Registered Users Posts: 1,941 Major grins
    edited October 30, 2011
    At least I'm not alone in this......rolleyes1.gif
    Always lurking, sometimes participating. :D
  • wayne861wayne861 Registered Users Posts: 96 Big grins
    edited October 30, 2011
    Andy wrote: »
    We had another Read Only for a few minutes about 45 mins ago - site is up and working now, if you are having trouble uploading or anything at all, please write our heroes http://help.smugmug.com

    I'm in the Northeast, one of 1.5 million w/out power so trying to keep on top of things via 3G ....

    What good does writing support heroes do when the entire site is down, yet again?
  • Dave EnglishDave English Registered Users Posts: 46 Big grins
    edited October 30, 2011
    Sorry to say but it's been a very bad month for Smugmug. I have read the status page and, frankly, does not make for pretty reading.

    :cry
    http://littledave.smugmug.com/
  • dogwooddogwood Registered Users Posts: 2,572 Major grins
    edited October 30, 2011
    I can't upload at all :cry

    Files spend about five minutes each trying to upload before timing out.

    Just curious if SM servers are either impacted by the snow in the NE or by lots of Halloween uploads?

    I was able to upload my Halloween event to FB just fine but prefer to use SM.
    Portland, Oregon Photographer Pete Springer
    website blog instagram facebook g+

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 30, 2011
    dogwood wrote: »
    I can't upload at all :cry

    Files spend about five minutes each trying to upload before timing out.

    Just curious if SM servers are either impacted by the snow in the NE or by lots of Halloween uploads?

    I was able to upload my Halloween event to FB just fine but prefer to use SM.

    Dogwood, you should be able to upload right now, please email our heroes if you are still having trouble. http://help.smugmug.com
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited October 31, 2011
    rainforest1155 wrote: »
    We're looking into the issue. For current status updates, you can view our status page:
    http://status.smugmug.com/
    Zanotti wrote: »
    I am afraid that the status site and reality are divergent most times.......
    wayne861 wrote: »
    What good is the status page when it shows all is well, when Smugmug is down, yet again.
    I think the manual updating of the status page, and the reactive nature to outages keeps it from being very useful.

    Something needs to be developed on SM's backend that automatically watches the little things like the queues and then triggers the status updates automatically--for large queue backlogs for example. Or just make it one person's job to sit there and watch everything. This way, SM knows about the issues before we do and the status is accurate to the second. I know this would alleviate some of the frustrations as a user.
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
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