Portrait pics do not display correctly with embedded gadget

kjarrettkjarrett Registered Users Posts: 8 Beginner grinner
edited November 9, 2011 in SmugMug Support
Hi everyone,

I've embedded an album here:

http://northfield.groupfusion.net/

When a portrait pic is show, it is cut off on the top and bottom and looks dumb.

Just wondering if this is a known issue and/or will be addressed in a future release.

TIA,

-kj-

Comments

  • DavidTODavidTO Registered Users, Retired Mod Posts: 19,160 Major grins
    edited November 6, 2011
    I've moved this thread from Dgrin Forum Support to SmugMug Support Forum. thumb.gif
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  • kjarrettkjarrett Registered Users Posts: 8 Beginner grinner
    edited November 6, 2011
    Thanks!
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited November 6, 2011
    kjarrett wrote: »
    Hi everyone,

    I've embedded an album here:

    http://northfield.groupfusion.net/

    When a portrait pic is show, it is cut off on the top and bottom and looks dumb.

    Just wondering if this is a known issue and/or will be addressed in a future release.

    TIA,

    -kj-
    Yelp, it's been that way all along. I hate it too.
    Al - Just a volunteer here having fun
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  • kjarrettkjarrett Registered Users Posts: 8 Beginner grinner
    edited November 6, 2011
    Allen wrote: »
    Yelp, it's been that way all along. I hate it too.

    Well, that's stinky. :(

    A company as sophisticated as SmugMug ought to be able to address that, I'd think.

    -kj-
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited November 6, 2011
    kjarrett wrote: »
    Well, that's stinky. :(

    A company as sophisticated as SmugMug ought to be able to address that, I'd think.

    -kj-
    Smugmug seems to not spend very much time worrying about how portrait oriented images look in thumbnail form. The same thing that happens in your badge happens in the the thumbnails that go with any slideshow. If you have a bunch of closely cropped portraits or vertical sports shots where the face is in the upper quarter of the image, it crops off the heads of every single person rendering the thumbnails both silly looking and completely dysfunctional. Unfortunately, it's been this way for several years and they never even engaged in a discussion about what to do about it (I complained a long time ago about it and found no sympathetic ear).
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  • kjarrettkjarrett Registered Users Posts: 8 Beginner grinner
    edited November 6, 2011
    Well, that's unfortunate.

    Let's take this out of this little forum and onto Twitter, shall we?

    http://twitter.com/#!/kjarrett/status/133358484157771778

    I just followed them, we'll see if they respond!

    -kj-
  • David_S85David_S85 Administrators Posts: 13,262 moderator
    edited November 8, 2011
    The newer "Badge" format can't handle portrait images either. :-(
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  • kjarrettkjarrett Registered Users Posts: 8 Beginner grinner
    edited November 8, 2011
    Well, I'm gonna raise some h-e-double-hockey-sticks on Twitter about this ... I mean, seriously ... a company as talented as SmugMug can't get this fixed? #notbuyingit
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 8, 2011
    kjarrett wrote: »
    Well, I'm gonna raise some h-e-double-hockey-sticks on Twitter about this ... I mean, seriously ... a company as talented as SmugMug can't get this fixed? #notbuyingit

    Hi, you're free to post on Twitter :) But I can tell you we're looking at this internally and I hope we can fix it soon. Thanks for bringing this to our attention.
    Andy

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  • kjarrettkjarrett Registered Users Posts: 8 Beginner grinner
    edited November 8, 2011
    Andy, that is fantastic! Can you confirm that this has been a problem for some time, as has been alluded to here?

    Not trying to be a jerk about this, but I signed up for this account for my school and paid with my own hard-earned teacher salary because I determined you had the best offering.

    Having our band director's bum featured prominently when his photo is "zoomed" is actually kinda funny (he is getting a kick out of it) but chopping our town mayor's head off is really unkind.

    Perhaps you can suggest a workaround?

    I'm contemplating deleting all the portrait shots that get 'compromised' by this display code. I'd hate to do that, knowwhutImean? :)

    Appreciate your help on this!

    -kj-
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 8, 2011
    jfriend wrote: »
    Smugmug seems to not spend very much time worrying about how portrait oriented images look in thumbnail form. The same thing that happens in your badge happens in the the thumbnails that go with any slideshow. If you have a bunch of closely cropped portraits or vertical sports shots where the face is in the upper quarter of the image, it crops off the heads of every single person rendering the thumbnails both silly looking and completely dysfunctional. Unfortunately, it's been this way for several years and they never even engaged in a discussion about what to do about it (I complained a long time ago about it and found no sympathetic ear).

    Actually I'm a sympathetic ear and have said this in the past: we'd love to use face recognition and /or give you more control over where and how the thumbs are cropped.

    But this issue that the OP has brought up is not a thumbnail cropping issue, it's something in the badge feature, we're looking into it, thanks :)
    Andy

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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 8, 2011
    kjarrett wrote: »
    Andy, that is fantastic! Can you confirm that this has been a problem for some time, as has been alluded to here?

    Not trying to be a jerk about this, but I signed up for this account for my school and paid with my own hard-earned teacher salary because I determined you had the best offering.

    Having our band director's bum featured prominently when his photo is "zoomed" is actually kinda funny (he is getting a kick out of it) but chopping our town mayor's head off is really unkind.

    Perhaps you can suggest a workaround?

    I'm contemplating deleting all the portrait shots that get 'compromised' by this display code. I'd hate to do that, knowwhutImean? :)

    Appreciate your help on this!

    -kj-

    I don't have a workaround yet - please stay tuned and when I have news I'll post it here. Thanks.

    How about sharing a slideshow right now, instead of the badge - I wouldn't delete images...
    Andy

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  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited November 8, 2011
    jfriend wrote: »
    Smugmug seems to not spend very much time worrying about how portrait oriented images look in thumbnail form. The same thing that happens in your badge happens in the the thumbnails that go with any slideshow. If you have a bunch of closely cropped portraits or vertical sports shots where the face is in the upper quarter of the image, it crops off the heads of every single person rendering the thumbnails both silly looking and completely dysfunctional. Unfortunately, it's been this way for several years and they never even engaged in a discussion about what to do about it (I complained a long time ago about it and found no sympathetic ear).
    Does this also happen with the regular slideshow code? headscratch.gif I'm limiting my image sizes to Medium and the slideshow matches those dimensions and I don't have a problem with portraits other than space on the sides, but that's to be expected.
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  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited November 8, 2011
    SamirD wrote: »
    Does this also happen with the regular slideshow code? headscratch.gif I'm limiting my image sizes to Medium and the slideshow matches those dimensions and I don't have a problem with portraits other than space on the sides, but that's to be expected.
    It happens in the square thumbnails for navigating Smugmug slideshows, not in the slideshow itself.

    The issue occurs when Smugmug wants to make a square thumbnail out of a non-square image and it chops off the ends of the image to make the thumbnail square. In portrait-oriented images, it's not uncommon that a person's face is chopped off by this squaring-up action.
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  • DavidTODavidTO Registered Users, Retired Mod Posts: 19,160 Major grins
    edited November 8, 2011
    jfriend wrote: »
    It happens in the square thumbnails for navigating Smugmug slideshows, not in the slideshow itself.

    The issue occurs when Smugmug wants to make a square thumbnail out of a non-square image and it chops off the ends of the image to make the thumbnail square. In portrait-oriented images, it's not uncommon that a person's face is chopped off by this squaring-up action.

    You can't change the thumbnail crop?
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  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited November 8, 2011
    DavidTO wrote: »
    You can't change the thumbnail crop?
    No. Slideshow thumbnails are created automatically and DO NOT obey gallery thumbnail crop settings (tsk, tsk, bad, bad Smugmug). This is part of the problem.

    The other part of the problem is some of us don't want square thumbnails for portrait-oriented images because they will never look good and Smugmug slideshows force automatically created and centered square thumbs with no control by the site owner. It has been this way forever. It's one of the reasons I stopped using Smugmug's slideshow as many places as possible.
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  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited November 8, 2011
    jfriend wrote: »
    It happens in the square thumbnails for navigating Smugmug slideshows, not in the slideshow itself.

    The issue occurs when Smugmug wants to make a square thumbnail out of a non-square image and it chops off the ends of the image to make the thumbnail square. In portrait-oriented images, it's not uncommon that a person's face is chopped off by this squaring-up action.
    Ah yes, the same reason I don't use square thumbs. I probably should've mentioned that.

    So this will happen in any slideshow that is smaller than the original image and uses square thumbs? If so, major bug imo.
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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 8, 2011
    SamirD wrote: »
    Ah yes, the same reason I don't use square thumbs. I probably should've mentioned that.

    So this will happen in any slideshow that is smaller than the original image and uses square thumbs? If so, major bug imo.

    No, not in the slideshow. John is talking about the thumbs for that can be optionally displayed in the slideshow.
    Andy

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  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited November 8, 2011
    Andy wrote: »
    No, not in the slideshow. John is talking about the thumbs for that can be optionally displayed in the slideshow.
    I forgot about those. It makes sense though as the slideshow would be generating them, and fetching both the image and the image thumbnail would probably increase load/startup times. Thank you for the clarifications.

    So I guess the workaround is to just not use the filmstrip of images/image selector. ne_nau.gif Bummer for those that need it.
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  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited November 8, 2011
    SamirD wrote: »
    I forgot about those. It makes sense though as the slideshow would be generating them, and fetching both the image and the image thumbnail would probably increase load/startup times. Thank you for the clarifications.

    So I guess the workaround is to just not use the filmstrip of images/image selector. ne_nau.gif Bummer for those that need it.
    The worst offender is the fullscreen gallery slideshow where we are FORCED to have the filmstrip with zero customization options and chopped off thumbnails. If you want a full screen slideshow in a portrait gallery, you're completely stuck with chopped off heads in the slideshow thumbnails.
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  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited November 8, 2011
    jfriend wrote: »
    The worst offender is the fullscreen gallery slideshow where we are FORCED to have the filmstrip with zero customization options and chopped off thumbnails. If you want a full screen slideshow in a portrait gallery, you're completely stuck with chopped off heads in the slideshow thumbnails.
    I just checked this out--YIKES! eek7.gif

    Luckily the filmstrip goes away, but boy do those thumbs look ugly. I remember looking at these a few times when navigating the full-screen slideshow a couple of months/years? back and stopped trying to find an image that way because the thumbs were throwing me off.

    I hope my users don't look at the fullscreen slideshow. They get confused enough as it is...
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  • scotticusscotticus Registered Users Posts: 159 Major grins
    edited November 9, 2011
    Hey kjarrett, I'm one of the engineers here, and I just wanted to let you know that we're working on addressing this. Because badges can be of almost any height/width, and images are of a variety of fixed width(s)/height(s) there will almost always be some scaling that happens, but we're working on making it more graceful. I'll post back with an update as soon as one is available. Thanks for your patience with this....

    -Scott.
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