New Descriptions not saving?!

nadyanadya Registered Users Posts: 105 Major grins
edited November 13, 2011 in SmugMug Support
I am trying to change the descriptions underneath my photos and it won't save the new changes?! When I change the page it just goes back to the old description.
What's the problem?
THank you

Nadya

Comments

  • SeamusSeamus Registered Users Posts: 1,573 Major grins
    edited November 12, 2011
    Hi Nadya,

    Are you using the Captions / Keywords screen from the Tools Menu? Please see this screen grab:

    link. If you are using this screen and the caption isn't saving for you, can you please write to me at the help desk: help@smumgug.com and tell me which gallery you are trying to change the caption on? I will work with you from the help desk,

    Thanks,
  • nadyanadya Registered Users Posts: 105 Major grins
    edited November 12, 2011
    Seamus wrote: »
    Hi Nadya,

    Are you using the Captions / Keywords screen from the Tools Menu? Please see this screen grab:

    link. If you are using this screen and the caption isn't saving for you, can you please write to me at the help desk: help@smumgug.com and tell me which gallery you are trying to change the caption on? I will work with you from the help desk,

    Thanks,

    HI, thanks for your quick respond!
    No, I was clicking directly underneath the photos and then clicking the "save" button there. (right underneath the photo)
    I tried now through the Tools menu (had not used this option before) and it works with it.

    thanks :-)
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited November 13, 2011
    Nadya,

    For which gallery / photo do you have the issue? I can change the caption for this photo just fine:
    http://www.nadyareid.com/Galleries/Travel-and-Landscape/NewZealand/16280252_G6pGS3#1224686788_2N3KD
    using the edit caption tool below the photo.

    What browser version do you use?
    Sebastian
    SmugMug Support Hero
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