Verifying Upload....

DerStigDerStig Registered Users Posts: 20 Big grins
edited February 27, 2012 in SmugMug Support
I have been trying to upload several videos in the past couple of days and getting this "Verifying Upload" issue whereby my videos get stuck in that stage and nothing happens. Videos in question are large, 1-1.5 GB in size, and it's quite frustrating to wait hours to upload them to only find out I have to do it again. I have tried IE with JAVA as well as chrome with HTML 5, both giving me the same result. This is ridiculous, can someone please help me out?

Comments

  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited November 13, 2011
    How long have you let it wait?
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 13, 2011
    HI, please write our heroes for fastest and best support with this - we'll help, promise - give details on size of video, gallery you're uploading to, etc. http://help.smugmug.com thanks, we're standing by (yeah, even on Sunday at 730pm ET!).
    Andy

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  • DerStigDerStig Registered Users Posts: 20 Big grins
    edited November 13, 2011
    I let it wait for more than 3 hours, and yes I have already wrote to the technical support team, waiting for an answer. I am uploading with the explorer plugin now (right click -> send to smugmug), let's see how that goes.
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited November 13, 2011
    DerStig wrote: »
    I let it wait for more than 3 hours...
    Hmmm...do you have another computer/Internet connection you can try it on? headscratch.gif This would help eliminate the computer/connection as a culprit.
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • DerStigDerStig Registered Users Posts: 20 Big grins
    edited November 21, 2011
    I have tried this on my mac book air, same result. I have contacted the support, they told me to run some tests that measures the quality of the connection as well as the speed, and obviously not so suprisingly, everything was fine, no package loss, <30 ms ping, and advertised upload/download speeds (22/5 Mbps).

    I can tell you that 9 out of 10 times I try to upload a video of size greater than 1 GB this happens. Can you guys please get to the bottom of this? It's obvious that there is something wrong with the HTML5 uploader, and obviously that's the only uploader that supports > 1GB file sizes, therefore it might be difficult to pinpoint something on your servers (in fact, most likely your end is perfectly fine, its the uploader that's screwed up).

    Can you either add this functionality (> 1GB file size) to other uploaders like the windows explorer plugin (that has 99% stability for me, its great)?

    I really love smugmug, been using it for almost a year now on a daily basis, this is my first (and hopefully the last) glitch with your site, please fix it!:)
  • MalteMalte Registered Users Posts: 1,181 Major grins
    edited November 21, 2011
    This is happening for me too, but with photos as well now.

    Malte
  • DerStigDerStig Registered Users Posts: 20 Big grins
    edited November 21, 2011
    Can someone who knows what "verifying upload" does look into this? Maybe check the logs?

    When I check my own logs from the control panel, I see "incomplete file", just for the record, not sure if it means anything.
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited November 21, 2011
    Can you please reply back to us at the helpdesk with the additional details you posted here so we can continue to investigate?

    Thanks!
    Sebastian
    SmugMug Support Hero
  • DerStigDerStig Registered Users Posts: 20 Big grins
    edited November 21, 2011
    rainforest1155 wrote: »
    Can you please reply back to us at the helpdesk with the additional details you posted here so we can continue to investigate?

    Thanks!

    Thanks I have done that already and connection heroes are looking into it.
  • ChrisGanzChrisGanz Registered Users Posts: 16 Big grins
    edited December 15, 2011
    I am having the same problem with both photos and videos.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 15, 2011
    ChrisGanz wrote: »
    I am having the same problem with both photos and videos.

    Hi Chris, what's your site name please?
    Andy

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  • MikeksMikeks Registered Users Posts: 21 Big grins
    edited February 27, 2012
    I know this thread is a little old but i'm having this problem consistently with large quantity photo uploads as well. I usually leave my computer to upload over night and every morning without fail i wake up and see that only a 100+ photo's have uploaded and i'm stuck on "verify upload" on nearly all or all 3 uploads. This only occurs with large quantity uploads for me. My files are usually anywhere between 4mb-13mb. www.mikeks.smugmug.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 27, 2012
    Mikeks wrote: »
    I know this thread is a little old but i'm having this problem consistently with large quantity photo uploads as well. I usually leave my computer to upload over night and every morning without fail i wake up and see that only a 100+ photo's have uploaded and i'm stuck on "verify upload" on nearly all or all 3 uploads. This only occurs with large quantity uploads for me. My files are usually anywhere between 4mb-13mb. www.mikeks.smugmug.com

    Hi, sorry you are having troubles! We can best help in person. http://help.smugmug.com and talk directly with our heroes, thanks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
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