Digi Downloads

claudiusmax

A client tried to use a debit card to purchase photo's and his billing addy was a P.O. Box and got a message that there was a error in the billing info. I've never heard of this problem before so any ideas ? Thanks.

SamirD

Hmmm...I know some credit card processors must have a street address. But I'm not sure if that has anything to do with what's going on here.

rainforest1155

Are they using a card with one of the logo's listed here?
http://help.smugmug.com/customer/portal/articles/104081
Those are the card companies we support.

If your client continues to have a problem after checking the billing and card details, you can have them contact us directly at our helpdesk:
http://help.smugmug.com/

claudiusmax

Thanks for the reply's. I'll see if I can find out what type of card he has. Thanks again.