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Digi Downloads

claudiusmaxclaudiusmax Registered Users Posts: 78 Big grins
edited November 24, 2011 in SmugMug Pro Sales Support
A client tried to use a debit card to purchase photo's and his billing addy was a P.O. Box and got a message that there was a error in the billing info. I've never heard of this problem before so any ideas ? Thanks.

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    SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited November 24, 2011
    Hmmm...I know some credit card processors must have a street address. But I'm not sure if that has anything to do with what's going on here. headscratch.gif
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited November 24, 2011
    Are they using a card with one of the logo's listed here?
    http://help.smugmug.com/customer/portal/articles/104081
    Those are the card companies we support.

    If your client continues to have a problem after checking the billing and card details, you can have them contact us directly at our helpdesk:
    http://help.smugmug.com/
    Sebastian
    SmugMug Support Hero
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    claudiusmaxclaudiusmax Registered Users Posts: 78 Big grins
    edited November 24, 2011
    Thanks for the reply's. I'll see if I can find out what type of card he has. Thanks again.
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