site-wide password keeps prompting and not letting in

eswarmeswarm Registered Users Posts: 4 Beginner grinner
edited December 4, 2011 in SmugMug Support
Added site-wide password but it keeps prompting the guests for ever and not letting them in.
Anything I am missing here?

Thanks !

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 3, 2011
    Your site is ear.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • eswarmeswarm Registered Users Posts: 4 Beginner grinner
    edited December 3, 2011
    its shruthishreya.com
    password - test
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited December 4, 2011
    Hi,

    I am not seeing site wide password set currently. Did you turn it off? If your guest is having to reenter the password, its very likely that something is deleting their browser cookie. The cookie is what stores the login info and keeps them logged in. Have them check this help page for details on making sure that the browser cookie is not getting deleted. http://help.smugmug.com/customer/portal/articles/93251

    Email us on the help desk if you still have trouble.
    SmugMug Support Hero
    http://help.smugmug.com
Sign In or Register to comment.