Huge Smugmug slowdown

Allen

It's taking forever to load thumbnails and main photo. Must be from CDN's? because directly to/from
Smug it's very fast per Speedtest.net.

traceroute to 24.107.194.150 (24.107.194.150), 30 hops max, 40 byte packets
 1  10.27.0.1 (10.27.0.1)  0.969 ms  1.034 ms  0.774 ms
 2  10.1.1.33 (10.1.1.33)  6.685 ms r2-po3.sv1.smugmug.net (10.1.1.29)  0.788 ms 10.1.1.33 (10.1.1.33)  6.714 ms
 3  nat2.sv1.smugmug.net (10.9.0.32)  0.687 ms  0.656 ms  0.765 ms
 4  r2.smugmug.net (208.79.45.2)  1.120 ms  1.094 ms  1.102 ms
 5  ge-6-9.car3.SanJose1.Level3.net (4.71.112.9)  1.214 ms  1.386 ms  1.338 ms
 6  XO-COMMUNIC.car3.SanJose1.Level3.net (4.71.112.78)  0.996 ms  0.962 ms  0.962 ms
 7  207.88.14.225.ptr.us.xo.net (207.88.14.225)  4.455 ms 207.88.14.233.ptr.us.xo.net (207.88.14.233)  13.842 ms  13.664 ms
 8  te-3-0-0.rar3.denver-co.us.xo.net (207.88.12.57)  56.087 ms te0-5-4-0.rar3.denver-co.us.xo.net (207.88.12.85)  57.978 ms  57.990 ms
 9  ae0d0.mcr2.marylandheights-mo.us.xo.net (216.156.0.182)  55.295 ms  55.274 ms  55.495 ms
10  ae1d0.mcr1.marylandheights-mo.us.xo.net (216.156.1.89)  55.116 ms  55.112 ms  52.587 ms
11  216.55.35.78 (216.55.35.78)  56.797 ms  60.655 ms  58.459 ms
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StueveShots

Having very similar problems tonight. My speed tests are fine on my end, too...but, man, I can't get anything to load on smugmug, thumbnails or main pics...

BenA2

Yep, too slow to use.
In the same boat here, too.

Uploading is working fine, though.

OffTopic

Same here, and some photos only load the top third of the image and then just stop.

cjyphoto

Same here. Uploads fine. Viewing not so much.

Foques

ditto.
client just emailed me saying that they were unable to place an order..

smug?

ncProPics

I just had 2 potential customers contact me that they can't view the main pictures -- just the thumbnails.

Very frustrating...

Hope it gets corrected soon.

AceCo55

I have the same issue - some thumbnails load others don't.
Same when I try to view gallery statistics - a few load, most are blank.

LPC

It seems to be getting worse. I'd really rather have the 'Smugmug is down' message than this which just looks embarrassing.

Andy

Hi folks, we have been working on it, and we'll update here http://status.smugmug.com/services/photos
the problem isn't seen by everyone, sorry for those of you that are / were experiencing slowness.