Shopping cart problem

cybercrypt13

This may just be something I need to adjust but here is the scenario.

1) I've modified my site so that I have my own header.

2) When you click to buy a picture it takes you to a shopping cart with smugmug header and not mine.

3) If you click a link such as clear cart, you are left on a page with no link to get you back to the gallery or anywhere else for that matter. Only a smugmug header with a link back to your own site...

What can I do to correct these problems?

Thanks,

glenn

Andy

this is how the shopping cart is intended to behave. click on "your photos" to go back to your site.

cybercrypt13

andy wrote:

this is how the shopping cart is intended to behave. click on "your photos" to go back to your site.

So there is nothing I can do about it? Its a problem... There is no photo. You try it. You can add something to the cart and you are ok, although the header has changed to another companies header, which I could deal with. But now click the button that says clear cart. Then tell me where a customer that is not Internet savy is going to click next...

Unless I"m confused they have no apparent link back to my site...

thanks,

glenn

Andy

cybercrypt13 wrote:

So there is nothing I can do about it? Its a problem... There is no photo. You try it. You can add something to the cart and you are ok, although the header has changed to another companies header, which I could deal with. But now click the button that says clear cart. Then tell me where a customer that is not Internet savy is going to click next...

Unless I"m confused they have no apparent link back to my site...

thanks,

glenn

hi again, glenn.... yeah this has been discussed numerous times here on dgrin. the issue is, customers can add photos from your site, mine, and rafael nadal's... so which of the three sites should we send the customer back to? btw, they can still hit the back button and they'll go back to your site..

cybercrypt13

andy wrote:

hi again, glenn.... yeah this has been discussed numerous times here on dgrin. the issue is, customers can add photos from your site, mine, and rafael nadal's... so which of the three sites should we send the customer back to? btw, they can still hit the back button and they'll go back to your site..

Thanks, I understand and I have a solution for you. Set a session var that holds the last site they arrived to the cart from and provide a back to gallery that takes them back to that gallery. This would be quite easy to supply and would completely solve the problem.

Hitting the back button works but would confuse most people as the first time they hit it, it would display the shopping cart again full of pictures...

cybercrypt13

Not meaning to be pushy, but just making sure that someone saw the problem here and accepts that there is a very simple solution. It is unfortunate in today's world that there are still those that know very little about the Internet but we have to face the facts.

People get confused very easily and ending on a page with no links from wince they came is one. Hitting the back button really is not acceptable for a solution as there should always be a link on the page to take you to where you want to go.

If you disagree I'd like to at least chat about it a while to try to understand why...

Thanks,

glenn

Andy

cybercrypt13 wrote:

Not meaning to be pushy, but just making sure that someone saw the problem here and accepts that there is a very simple solution. It is unfortunate in today's world that there are still those that know very little about the Internet but we have to face the facts.

People get confused very easily and ending on a page with no links from wince they came is one. Hitting the back button really is not acceptable for a solution as there should always be a link on the page to take you to where you want to go.

If you disagree I'd like to at least chat about it a while to try to understand why...

Thanks,

glenn

cyber, it's been noted. thanks for the valuable input!