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Delay ran out

JSPhotographyJSPhotography Registered Users Posts: 552 Major grins
edited December 8, 2011 in SmugMug Pro Sales Support
ARRGHHH, I didn't realize my 2 day proof delay was running out. I had my images processed and was in the process of replacing when the order got shipped off. Not good

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 8, 2011
    Hi, please always write our heroes directly with order#s and details on stuff like this, so we can work with your personally :) Standing by, http://help.smugmug.com thanks.

    PS: Don't worry, we can always fix stuff up like this.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    JSPhotographyJSPhotography Registered Users Posts: 552 Major grins
    edited December 8, 2011
    Hey Andy. I had allready contacted a hero and the first response was that I was out of luck. I sent back pleading my case. I understand this was my fault. Waiting on a response.
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 8, 2011
    Don't worry, we've got you covered. Sorry for our first reply, that was incorrect. We'll get a new order put together that you can edit the images on. Don't worry at all.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    JSPhotographyJSPhotography Registered Users Posts: 552 Major grins
    edited December 8, 2011
    Yep, just received another hero email. You guys are great, this was my screw up all the way. Thanks for working with me.
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    JSPhotographyJSPhotography Registered Users Posts: 552 Major grins
    edited December 8, 2011
    THANK YOU, THANK YOU, THANK YOU! Order cancelled, new order in it's place. You guys took care of me again!
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