Messed up prints arrived today.

DonRicklinDonRicklin Registered Users Posts: 5,551 Major grins
edited December 19, 2011 in SmugMug Support
My tube with four prints, One for Gallery SHow submission arrived a mess today! Busted end on the tube and the prints squashed flat, creased and un usable!

Now I need a new set ASAP!

IMGP0683-L.jpg


IMGP0688-L.jpg

:huh :cry

Don
Don Ricklin - Gear: Canon EOS 5D Mark III, was Pentax K7
'I was older then, I'm younger than that now' ....
My Blog | Q+ | Moderator, Lightroom Forums | My Amateur Smugmug Stuff | My Blurb book Rust and Whimsy. More Rust , FaceBook .

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 10, 2011
    Hi Don, we're very sorry the delivery service has trampled your prints! Good thing is, we guarantee every single print, every order at SmugMug. http://www.smugmug.com/prints/our-guarantee.mg

    Please, write our heroes with the order # and other details and we'll get these redone asap. http://help.smugmug.com
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • DonRicklinDonRicklin Registered Users Posts: 5,551 Major grins
    edited December 10, 2011
    Andy wrote: »
    Hi Don, we're very sorry the delivery service has trampled your prints! Good thing is, we guarantee every single print, every order at SmugMug. http://www.smugmug.com/prints/our-guarantee.mg

    Please, write our heroes with the order # and other details and we'll get these redone asap. http://help.smugmug.com
    Andy, thanks, Already sent an email to help! Looking forward to the replacements.

    The prints, except for the folds are spot on! :D

    Don
    Don Ricklin - Gear: Canon EOS 5D Mark III, was Pentax K7
    'I was older then, I'm younger than that now' ....
    My Blog | Q+ | Moderator, Lightroom Forums | My Amateur Smugmug Stuff | My Blurb book Rust and Whimsy. More Rust , FaceBook     .
  • richWrichW Registered Users Posts: 941 Major grins
    edited December 10, 2011
    DonRicklin wrote: »
    Andy, thanks, Already sent an email to help! Looking forward to the replacements.

    The prints, except for the folds are spot on! :D

    Don
    Hi Don, I've placed a new order for you and it will be sent via Next Business Day.

    This was done at no additional cost to you. http://help.smugmug.com/customer/portal/articles/93275

    I also, credited back the $6.95 for your shipping costs.

    Need anything else? Yell :)
  • DonRicklinDonRicklin Registered Users Posts: 5,551 Major grins
    edited December 10, 2011
    richW wrote: »
    Hi Don, I've placed a new order for you and it will be sent via Next Business Day.

    This was done at no additional cost to you. http://help.smugmug.com/customer/portal/articles/93275

    I also, credited back the $6.95 for your shipping costs.

    Need anything else? Yell :)
    Thank you Rich and Andy! bowdown.gifbowbowdown.gifbow

    Looking forward to receiving the new set soon. thumb.gif

    :ivar:ivar:ivar:D:D:D:D:D clap.gifclapclap.gif

    Don
    Don Ricklin - Gear: Canon EOS 5D Mark III, was Pentax K7
    'I was older then, I'm younger than that now' ....
    My Blog | Q+ | Moderator, Lightroom Forums | My Amateur Smugmug Stuff | My Blurb book Rust and Whimsy. More Rust , FaceBook     .
  • richWrichW Registered Users Posts: 941 Major grins
    edited December 10, 2011
    DonRicklin wrote: »
    Thank you Rich and Andy! bowdown.gifbowbowdown.gifbow

    Looking forward to receiving the new set soon. thumb.gif

    :ivar:ivar:ivar:D:D:D:D:D clap.gifclapclap.gif

    Don
    You're Welcome thumb.gif
  • DonRicklinDonRicklin Registered Users Posts: 5,551 Major grins
    edited December 14, 2011
    Got them! :Dthumb.gif

    And I love that they came in a flat box, instead of a tube! clap.gifclap.gif

    Excellent prints! Thank you. bowdown.gifbowdown.gif

    Don
    Don Ricklin - Gear: Canon EOS 5D Mark III, was Pentax K7
    'I was older then, I'm younger than that now' ....
    My Blog | Q+ | Moderator, Lightroom Forums | My Amateur Smugmug Stuff | My Blurb book Rust and Whimsy. More Rust , FaceBook     .
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited December 19, 2011
    That's great news, Don! The reprints were likely done through our BayPhoto lab which ships all prints flat. If you prefer having your larger prints shipped flat, you might want to take a closer look at BayPhoto. Details on our two labs can be found here:
    http://help.smugmug.com/customer/portal/articles/93270-two-print-labs
    Sebastian
    SmugMug Support Hero
  • DonRicklinDonRicklin Registered Users Posts: 5,551 Major grins
    edited December 19, 2011
    Thanks! I'll check that out in future. I just dropped off the one at a Gallery. Hope they pick it for the show! :D

    Don


    Sent from my iPod touch using Tapatalk
    Don Ricklin - Gear: Canon EOS 5D Mark III, was Pentax K7
    'I was older then, I'm younger than that now' ....
    My Blog | Q+ | Moderator, Lightroom Forums | My Amateur Smugmug Stuff | My Blurb book Rust and Whimsy. More Rust , FaceBook     .
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