Custom link shortener not working?

cbres00cbres00 Registered Users Posts: 28 Big grins
edited December 12, 2012 in SmugMug Support
I just noticed my custom link shortener is not working. Is it SM or bit.ly? How can I tell?
TY,
Cathy
www.breslowimaging.com

Comments

  • SeamusSeamus Registered Users Posts: 1,573 Major grins
    edited January 19, 2012
    Hi Cathy,

    You can check which link shortener you are using by going to the settings tab of your control panel. It's under social settings near the bottom of the screen, please see this screen grab:

    https://img.skitch.com/20120119-gr7pmxjspd3cgf6j219hbfjtpx.jpg

    You are using bit.ly. You can switch to using our link shortener in this setting, if you wish?
  • cbres00cbres00 Registered Users Posts: 28 Big grins
    edited January 20, 2012
    It's correct in my control panel. I haven't changed anything lately. Any other ideas?

    I thought maybe it was because of the SOPA shutdown yesterday, but it's still incorrect.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 20, 2012
    Got your email also at the help desk, Cathy (which I'll close now)... I will have someone look but as far as I know, beyond putting your info in the right place in our CP (I looked, it's there) there's nothing else we do. But I'll check still the same. Stay tuned.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • cbres00cbres00 Registered Users Posts: 28 Big grins
    edited January 21, 2012
    I reset the API key on bit.ly then updated that on my SM control panel. Nothing else has changed. ne_nau.gif
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 21, 2012
    Cathy, I've escalated the issue, but it's the weekend and it'll take some time. I can't say where the problem lies, on SM, on bit.ly or what. I appreciate your patience. I know you came to chat, too.

    Sorry not to see you at WPPI this year!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • LightBanditLightBandit Registered Users Posts: 5 Beginner grinner
    edited December 12, 2012
    Andy wrote: »
    Cathy, I've escalated the issue, but it's the weekend and it'll take some time. I can't say where the problem lies, on SM, on bit.ly or what. I appreciate your patience. I know you came to chat, too.

    Sorry not to see you at WPPI this year!



    Hi Andy, Is there a way to shorten the link without losing my domain name?

    I hope to retain LightBandit.net or part of it, and not seeing smu.gs or bit.ly

    Thanks.

    nic
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited December 12, 2012
    LightBandit wrote: »
    Hi Andy, Is there a way to shorten the link without losing my domain name?

    I hope to retain LightBandit.net or part of it, and not seeing smu.gs or bit.ly
    Hi Nic,
    You should be able to do this by signing up for a bit.ly account and then setting up a domain for it. Once you have the domain set up, you should be able to add your bit.ly api key in the SmugMug account settings > discovery > sharing > bit.ly Pro account section.
    Sebastian
    SmugMug Support Hero
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