Sharing to my FB wall not working

rt2photort2photo Registered Users Posts: 143 Major grins
edited January 22, 2012 in SmugMug Support
I'm trying to post a photo from my gallery to my Facebook wall, and the drop down menu to pick my page is no longer showing up. I have used this many many times in the past, so it's not something I've never setup.

This appears to be on Chrome or Firefox on OSX. I tried clearing my cache at one point, and that seemed to help for a little bit - but it's gone again.

Help!
http://www.rt2photo.com
http://www.facebook.com/rt2photo

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 21, 2012
    Which gallery are you trying to share from on your site?
    I just shared to FB using Be Social on FF and Chrome Mac....
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • rt2photort2photo Registered Users Posts: 143 Major grins
    edited January 21, 2012
    Any of them. I just cleared my cookies again (second time today) and the share button prompted me to login to fb again, then I saw my pages ... This happened earlier before breaking again after months of no problems
    http://www.rt2photo.com
    http://www.facebook.com/rt2photo
  • TheOnlookerTheOnlooker Registered Users Posts: 168 Major grins
    edited January 21, 2012
    rt2photo wrote: »
    I'm trying to post a photo from my gallery to my Facebook wall, and the drop down menu to pick my page is no longer showing up. I have used this many many times in the past, so it's not something I've never setup.

    This appears to be on Chrome or Firefox on OSX. I tried clearing my cache at one point, and that seemed to help for a little bit - but it's gone again.

    Help!

    Have you changed the Sharing options in your gallery settings to "no"? If so, you would need to use Owner Share (which is what the button changes) to in order to post. If you can send a link here, or over to the heroes on the desk if you don't want to post here and we'll check that out for you.

    -KevinW
    Support Hero
  • rt2photort2photo Registered Users Posts: 143 Major grins
    edited January 21, 2012
    So I did some testing (please keep in mine, this has always worked before, and I've not changed my default settings template - this also happens across all galleries)

    Logged out of SmugMug, but logged into Facebook = I can post to pages
    Logged into SmugMug (using my linked FB credentials), logged into Facebook as normal = I can't post to pages

    I can replicate this on multiple browsers (Chrome and Firefox)

    I can *always* post to my own wall.
    http://www.rt2photo.com
    http://www.facebook.com/rt2photo
  • EngineerPhotogEngineerPhotog Registered Users Posts: 3 Beginner grinner
    edited January 21, 2012
    Same here
    Hope there is a solution because mine disappeared too. I can post to my personal FB wall, but I no longer get the option to post to my business page.
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited January 22, 2012
    Can you clear your browser cookies as there may be an issue with cookies.
    Then also remove the SmugMug app from Facebook:
    http://www.facebook.com/settings/?tab=applications

    Afterwards, try sharing a photo again. You will need to login to Facebook and then authorize SmugMug to access your Facebook.
    Sebastian
    SmugMug Support Hero
  • rt2photort2photo Registered Users Posts: 143 Major grins
    edited January 22, 2012
    rainforest1155 wrote: »
    Can you clear your browser cookies as there may be an issue with cookies.
    Then also remove the SmugMug app from Facebook:
    http://www.facebook.com/settings/?tab=applications

    Afterwards, try sharing a photo again. You will need to login to Facebook and then authorize SmugMug to access your Facebook.


    I've been clearing my cookies, and just removed and replaced the app - no change. If I'm logged into my site *and* facebook, I cannot post to anything but my personal wall. Logout of SM and I can post to my walls.
    http://www.rt2photo.com
    http://www.facebook.com/rt2photo
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 22, 2012
    rt2photo wrote: »
    I've been clearing my cookies, and just removed and replaced the app - no change. If I'm logged into my site *and* facebook, I cannot post to anything but my personal wall. Logout of SM and I can post to my walls.

    Please write our heroes, thanks. http://help.smugmug.com
    Andy

    Portfolio • Workshops • Facebook • Twitter
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