Help Logging into SmugMug

nlatto

For some reason, I cannot log in using my email and password.
I have no idea what got changed. When I click on forgot password, nothing happens.
Can someone contact me and go into my account and help?
Thanks

Andy

Nick, come to chat with us right now I'm sure we can help asap. http://help.smugmug.com

MomaZunk

I have the same problem last night and I thought it was because of maintenance.
I tried again tonight, and the same issue.

MomaZunk

It turns out there is an issue with Firefox 9.0.1
I have no problem with Chrome and IE

Andy

MomaZunk wrote: »

I have the same problem last night and I thought it was because of maintenance.
I tried again tonight, and the same issue.

We have had no maintenance this week. When we do we always post it here http://status.smugmug.com

Andy

MomaZunk wrote: »

It turns out there is an issue with Firefox 9.0.1
I have no problem with Chrome and IE

Try updating, or closing and reopening - also be sure you have Firefox set to allow cookies and 3rd party cookies. I'm using FF 9.0.1 with no troubles. If the issue persists, please email our Support Heroes at http://help.smugmug.com

MomaZunk

Ok, the trick is to clear all cache and cookies from firefox.

Clear recent history>details>check cookies and cache

This is the first FF upgrade where this has happened for me.