Control panel link bringing me to SM homepage?

Bryans12v

This is getting very frustrating. The past few days Ive been trying and got into my control panel successfully after numerous attempts.

I login, Click on tools, click on Go to Control Panel and it keeps directing me to SM homepage, logged out. Everytime now. I cant get into my control panel.

UPDATE: After it rediects me to the SM homepage, logged out, I login from there, again, and it brings me back to my site, logged out (sort of). It initially shows a logged out screen but them I click on Home from my navbar and Presto! Logged in and can access my control panel. Is this normal. Having to login several times is a PITA. I dont mind doing it if Im going into to alter in Advanced Customizer but just to access my control panel is alot of unneccesary typing.

Lindy

Hey Brian,

Will you please email us at the help desk about the issues you're having? There are a couple of things I'm seeing that are likely causing your troubles, but they're issues that are best discussed on a public forum.

Just go here to email us: http://help.smugmug.com/

Lindy

Lindy

Sorry! I missed on that one! I realized I spelled Bryan wrong, and found the wrong account.

I am able to access your control panel just fine. When you login, please be sure that you do that on a SmugMug url, and not your custom domain url. That should help, but you may need to login a second time, when you access your control panel. If that happens, the second login should work. (It's all about cookies.)

If a second login doesn't work, try clearing your browser cache and cookies, and give it another go. If that doesn't do the trick, then please email us at the help desk.

Thanks, and again, I apologize for my initial, incorrect response.

Lindy

Bryans12v

Thanks Lindy! Not a problem at all. Please have the Smug heroes disregard my email!