Need Help Understanding Order Details

barriebarrie Registered Users Posts: 7 Beginner grinner
edited February 2, 2012 in SmugMug Pro Sales Support
Can anyone help me understand how this works. I provide "at cost" coupons for a few galleries on my site. My hope is that when people are there getting their "free" photos, they'll look around and purchase from galleries that are not free. This scenario did occur, but I didn't get any profit from the full price photos they purchased. Why is that?

Here are the details: The customer bought 29 photos. 21 of them were "at cost" with a coupon. 8 of them were from galleries where the coupon didn't apply. The gross profit for those 8 photos was $4.96. Why is my profit $0.00? Shouldn't it be $4.22?

Order Details
Total Items Sold:
29
Your Price:
$29.00
Base Price:
- $11.02
Difference:
$17.98
At Cost Coupon:
-$13.02
Gross Profit:
$4.96
Your Profit (est.):
$0.00
Sales Tax:
$0.00

Comments

  • WendeeWendee Registered Users Posts: 171 Major grins
    edited January 31, 2012
    Hiya Barrie,

    Could you email us directly with the order number information? It would help to look in your account to get the exact details. :)


    Wendee
    SmugMug Support Hero
    http://help.smugmug.com/
  • barriebarrie Registered Users Posts: 7 Beginner grinner
    edited January 31, 2012
    Wendee wrote: »
    Hiya Barrie,

    Could you email us directly with the order number information? It would help to look in your account to get the exact details. :)


    Wendee
    SmugMug Support Hero
    http://help.smugmug.com/

    Ok, just sent it. Thanks Wendee!
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited February 2, 2012
    I'm curious to see what happened here. headscratch.gif
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
Sign In or Register to comment.