Bandwidth

RockycRockyc Registered Users Posts: 70 Big grins
edited October 31, 2005 in SmugMug Support
Andy, what's going on. I got an email saying this. *smugmug traffic alert:

Per your request, since you've gone over your allocated bandwidth, we've billed you for an extra 12 GB of bandwidth, usable in monthly chunks of 1GB per month.

In total, you've sent 0 B so far this month, out of a (new) maximum of 0 B.*

I didn't request anything. I just logged in to check my Bandwidth usage, and it says that I have used 1.03GB (out of 16GB) for this month.
Please let me know why I got the email as stated above.:dunno
Rocky
http://rockyc.smugmug.com/
Canon 10D, & 2-20Ds, and a new XTI 400D:ivar
A bunch of Lens.

Comments

  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited October 31, 2005
    Send a message to help@smugmug.com if not already done. They'll look into this.

    Sebastian
    Sebastian
    SmugMug Support Hero
  • RockycRockyc Registered Users Posts: 70 Big grins
    edited October 31, 2005
    rainforest1155 wrote:
    Send a message to help@smugmug.com if not already done. They'll look into this.

    Sebastian
    I just now sent one. Thanks, Sebastion.
    Rocky
    http://rockyc.smugmug.com/
    Canon 10D, & 2-20Ds, and a new XTI 400D:ivar
    A bunch of Lens.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 31, 2005
    Rockyc wrote:
    I just now sent one. Thanks, Sebastion.
    Rocky

    Hi Rocky,

    Coupla things while I look into this for you:

    What does your reporting say? (Control panel>Statistics>More Details ... (check prior month)

    Did you have a particularly popular gallery this month? If it's due to a special circumstance don't worry about it we'll take care of it. Just want to make sure you aren't running 250 ebay auctions with 10 photos each ... mwink.gif

    Do you have auto bandwidth for additional bandwidth enabled?
    Andy

    Portfolio • Workshops • Facebook • Twitter
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