Duplicate Uploads in LR3

RyanS

I have the LR plugin version 1.0.2.22 installed. When I publish images it will often upload the same image multiple times. Usually twice, and at least once it uploaded the same image three times. It shows up as multiple images in the gallery. Is this a known issue? I apologize if this issue is documented some place and I was just too rock-headed to find it.

phototristan

I apologize that's happening.

Have you tried quitting LR and then going back in and giving it another try? You might also try reinstalling the plugin to the latest version as well:

http://help.smugmug.com/customer/portal/articles/121321

RyanS

Yes. It happens consistently. As far as I can tell 1.0.2.22 is the latest version.

devbobo

G'day Ryan,

Can you please contact the helpdesk and get them to help you out with doing a line quality test. I've looked at the logs for your recent uploads...and there are a few where LR has attempted to upload the same file multiple times due to an upload timeout.

There timeouts occur when the time taken to upload a file is excessively long....in your case, over 400 seconds to upload an 6-10 MB file.

Cheers,

David

RyanS

That may help explain it. I think I know what is going on. My Internet connection is a little busy right now. When multiple uploads occur it actually gets worse as it tries to upload 20 or 30MB instead of just 10, gumming up the works even more. What's funny is that the images seem to be arriving intact. They aren't partial uploads. Given that the file does arrive, it would be great if this "retry after timeout" feature were a little less problematic for those of us that don't have ultra-high-speed Internet connections available. Is there anything I can adjust on my side to increase the timeout?

rainforest1155

Can you perhaps try to have only one upload going at a time?

Do you use any antivirus, firewall or internet security software? That may be adding to the trouble if it's interfering with the upload process.

RyanS

Let me more clearly explain why this is a problem.

1) I choose an image to publish and choose "publish now."
2) The image begins uploading and eventually uploads the entire image. Due to my less than stellar connection it takes a while, but the full image still gets there. It looks great.
3) The SmugMug LR plugin seems to think the image did NOT make it, even though it did, and thus tries to upload the same image again.
4) That second image also arrives to the gallery intact, and yet again the SM LR plugin thinks that it isn't published.
5) Repeat 3&4 until the SM plugin magically decides that one of the several successful uploads is actually successful and marks the picture as published.
6) What I end up with is multiple copies of the same image in the gallery. All look great. I have been going in and deleting the extras.

What this means is that instead of uploading a full 10MB image _one_ time, I'm uploading the full 10MB image multiple times, using up to 30MB of bandwidth instead of just 10MB. What that means is that it slows down my iffy connection even more, creating a sort of domnio effect. I'm going to switch from the "PUT" method to "POST" to see if things improve at all.

rainforest1155

What upload speed do you get for our speedtest?
http://upload.smugmug.com/test/line-quality/
Make sure to run the test when no other upload or download is taking place.

RyanS

http://lqtest.ookla.com/result/12742485.png

rainforest1155

Thanks, I'll send David your additional details / feedback. Maybe he can make some improvements to the timeout.
For the time being, when publishing via Lightroom, try to not have any other uploads or downloads going on the *same* connection to not slow down Lightroom.